I have been a video that is 15 hours long. I can only view the first 10 hours and then it stops. How can I view the rest of it?
Question
Can view full video
👋 Hi
The issue you’re experiencing is due to a current limitation with video previewing on Box. While video files can be up to 3.5 hours long, previews or streaming may encounter issues once a video exceeds 2.5 hours. This is outlined in our Introducing Box Preview article.
To work around this limitation, please download the file and view it locally. We appreciate your understanding.
Thanks, and feel free to reach out if you have any other questions or concerns.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.