I am trying to add a user but it says the email is already used in Box but not associated with an enterprise. How do I add them to my group?
👋 Hi
The error message you're seeing means that the user you're trying to invite already has a personal Box account associated with that email address.
To add this user to your enterprise, please follow the steps below:
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After receiving the initial error message “1 user failed to be added,” you can ignore it and click the Save button again. Saving a second time will initiate the invitation process.
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An email invitation will be sent to the user, along with a notification in their Box account indicating they’ve been invited to join your enterprise account.
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Once the user accepts the invite, they will be rolled into the enterprise.
➡ For more details, you can refer to this support article:
“1 user failed to be added” Message When Adding Managed User
Looking forward to great results! 🤗
Hi, I’m having the same issue. I can’t try the above solution because after clicking save once, and the error appears, the save button becomes grayed out and is stuck out loading. I have been waiting for over 20 min, it is just stuck like that
👋 Hi
If the page is loading for some reason, we’ll need to check the network, browser, or other factors that may be causing the issue. Let’s try some troubleshooting steps here if you haven’t already done so on your end:
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Log out and log back into Box, then try adding the user again.
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Try using an Incognito window, a different browser, or a different device.
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Ensure your web browser is up-to-date (Internet Explorer, Safari, Firefox, or Chrome).
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Verify that you’re using one of our recommended operating systems.
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Disable all plugins, add-ons, or extensions within the browser.
Typically, web issues can be resolved by trying the steps above. However, if the issue persists, we will escalate it to our Product Support team for further assistance.
Thanks, and I look forward to sorting this out. 💙
I am trying to add a new employee to the Box but keep getting the same error message: “Email already used in a Box account but not associated with an enterprise.”
Hi
Can you please try the steps above (see my reply to @KCarlson) and let us know if that resolved the issue?
➡ For more details, you can refer to this support article: “1 user failed to be added” Message When Adding Managed User
Hope to have this sorted out. 🙌
I am trying to add a user but it says the email is already used in Box but not associated with an enterprise. How do I add them to my group?
Hello
Please check the steps highlighted above on how to add a user. Feel free to reach out to us if you have any other concerns.
Have a great day ahead! 😊
👋 Hi
To be added to an enterprise, the user’s personal account must be active. If the account is deactivated, please advise the user to submit a ticket to request reactivation. They should use the email associated with their personal account for authentication.
Once the account is reactivated, you can try adding the user by following the steps outlined above.
For deactivated free users, account deletion does not happen immediately. As noted here:
👉 The email address used for the free account cannot be used in any Box account until 120 days after account deletion.
Feel free to reach out to us if you have any other concerns. 😊
I am trying to add two new users to our account, but this pop up comes up. Does anyone know how to add these users?
👋 Hi
This error may occur if users have already set up their Box accounts as personal accounts. To help resolve your concern, please refer to the pinned answer above.
➡ For quick reference, here’s a helpful support article: "1 user failed to be added" Message When Adding Managed User
If you have any other questions or concerns, feel free to reach out—we’re happy to help! 😊
I am trying to add my second user and he had a Box account previously so it won’t allow him to be added. The user already logged in and deleted his account (several hours ago) but I am still unable to add him to our business account.
👋 Hi
If a user has already signed up for a personal account, it must be active before you can add them to your business account. To request reactivation, please advise the user to contact our Billing Team at billing@box.com or call 1-877-729-4269.
Once the account is reactivated, you can try adding the user by following the steps pinned above. Here’s a helpful support article: "1 user failed to be added" Message When Adding Managed User regarding this concern.
For future reference, account deletion for deactivated users does not happen immediately.
Looking forward to getting this resolved soon. 😊
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