Support Forum

Hi Team, We are currently using Box Tool (Box Edit) and BoxForOffice. The current settings we deployed via MS Intune. “I read the news that the BoxTool and BoxForOffice are automatically updates by itself”. Yet, we didn't manage to see the application update to latest released. Thanks,Phearin 

Box tools extension can't be enabled in Safari.  The "preference" tab referenced by Box doesn't exist, and Box extension doesn't appear under extensions.  HELP, as i can't open files directly so I must download them.

I am co-owner of our site and there are two external people who have access to a folder that they should no longer be able to access. When I try to go into manage collaborators - they have a view only status but there is NO drop-down menu for me to be able to remove them.  Youo can see below - I am a co-owner (june 26th) then the two viewers in grey need to be removed but there is no drop-down menu next to their names to choose? I tried chat gpt etc. but didn’t find anything, 

is box down? the box interface is not rendering properly in microsoft edge or safari on mac

I am trying to update the owner of a folder to my Managing Director as today is my last day and I am getting the following error — how can I change the ownership?  

Several other Box users at my organization and I have noticed that SSO authentication does not work in Firefox. It yields a blank page after logging in through our organization’s login system instead of continuing with the authentication process. One of my colleagues was able to re-create this issue today by attempting to sign in to Box in Firefox (while trying to configure an Rclone remote). In the developer tools, the errorContent Security Policy: The page's settings blocked the loading of a resource at inline ("default-src").is given.This authentication issue is caused by the Box site’s Content Security Policy (CSP), which blocks inline JavaScript, paired with the reliance of the SSO page on inline JavaScript. Firefox adheres strictly to the CSP, so it does not allow the script to run. Other browsers, like Chrome and Konqueror, have no such issue (likely because they ignore this part of the CSP). It's also possible to work around this

My box account is showing 925.2 MB of 10GB usage and will not let me upload files stating I have no space. 

My company has adopted BOX but can't add my existing account with my company email address to the company portal. I need help to get associated. Support said I have to open a ticket myself, but I only have access to the forum.

Is there a way to recover a folder deleted from trash?

Most of the pages in Box Admin are showing unable to load such as User and Content tabs. Account/Billing and parts of Enterprise settings are visible. I tried different browser, computers, and networks, same error. Is this an ongoing issue?

I believe Co-Owners of a folder always receive alerts about deletes on a folder regardless of the notification settings, correct? Is it possible to disable this for a particular folder? Is it possible to delete this for all folders, without disabling all email notifications for all collaborators in the Enterprise Settings? 

Hi, My account says it has reached its storage limit. I have deleted a lot from the account, and it is in no way over the limit, but still says I am.  Appreciate any help you can give.  Thanks

I have an old paid box account I would like to recover if possible - it uses an email account that I currently use with a free account. Is this possible if the account was deleted more than 2+ years ago?

Hello,I have been using Box for some time and recently noticed that I am unable to access certain audio files (.wav, .aiff, and .midi) through the iOS Files app. When I try to open these files, I receive the following error message:“Cocoa error 0 – Your device couldn't connect to the server. There may be a problem with the server or network.”Other file types, such as JPEG and PDF, open without any issues in the Files app. Additionally, I am able to open all files, including audio files, without problems using the Box app on my iPad.My device is running iPadOS 18.5, and I am using Box app version 5.42.0 (25966).Reinstalling the app fixed it 😁Sorry to bother you. 

HiI’ve encounter an issue with our Box system Specifically, we're receiving an error notification when attempting to make changes and update a particular Excel file. This is the single Excel file that all employees use to record their daily details.Also, some employees are experiencing difficulties uploading documents to Box, while others are not facing this issue.Could you please advise what is the problem?Thanks

Hi, we just started an enterprise trail with our company and i would like to ask some questions. How do i contact support instead of using a public forum. 

Hi Box Support,I'm having trouble receiving the 2FA verification code emails when trying to log into my Box account. I’ve tried multiple times but have not received any of the code emails.Details:- My colleagues using the same domain can receive the code without issue. (this account)- I've checked all folders, including spam, and confirmed there are no filters or blocks on my email.Could you please check if my email address is being blocked or delayed on your end? If needed, I can provide further verification.Thanks in advance for your assistance.Best,  Ting  

In recent time I have been facing few issue in box mobile app. I have upto 50Gb usage limit for which I use my most of my backups.issues,The ‘”make available offline” option never works properly, in both use preview and download original method. Folder contents are not viewable expect for the latest update, I have some folder with 1000+ docs but after the first few docs the app doesn’t show the rest rather It keeps loading with no success.Since the app is not serving its purpose I tried downloading to my PC or phone no success in that too.I have tried uninstalling and reinstalling the app, and clearing app, data and cache storage with no success at all. Please help me on this.

We need to contact support at Box because a user has not got access through two factor authentication. Is there a support email address for log in help? 

Hello. I would like to transfer files stored in BOX to external media (USB, CD-ROM, etc.). In order to ensure that all stored data is transferred, I would like BOX to handle this for me. Do you offer such a service? If so, I would appreciate it if you could let me know how to request it.

Dear Support Team,I hope this message finds you well.I am a system administrator at a company, and I would like to migrate data from a specific folder to another folder within Box.However, due to the large amount of data, it is not feasible to manually copy or move the files.Therefore, I would like to use Box Shuttle to perform a bulk data migration.Unfortunately, I am unable to access Box Shuttle.When I navigate to Admin Console → Integrations → Box Shuttle and click "Add," I am redirected to the Box homepage and cannot proceed with the addition.Could you please advise me on how to properly add and access Box Shuttle?Thank you very much for your support.Kind regards,

I was recently invited to collaborate with a client on their box.com folder. I tried uploading a deliverable and the upload failed. I then tried to upload a test document which also failed. The prompt does not give me any further information other than notifying me that the upload failed. Would there be settings on their end that they will need to change, or is it something with my account?

Box told me I reset my password but will not let me enter it. Tech support? 

Hello!I am working on integrations to Box and it appears that there is no way for us to explicitly define the Folder ID (either via. API or in UI).Is this true?If so, is this feature something that is on the roadmap for the Box team?Not having the ability to do this will mean I need to query the applicable parent folder(s), cache every folder contained in the parent folders with their Name and Folder ID (there will be thousands of folders), and then reference that cache for every record to see if the folder already exists or if one needs to be created.If we were able to define the Folder ID, I would be able to set the Folder ID to the unique ID in my source system to remove the need for all of this lookup. Because we don’t have the ability to do this, an integration process we thought would be doable is now raising performance concerns due to how heavy the process is.

I have been trying to upload videos in box but every time it uploads, the quality diminishes and the videos gets blurry. Is there anything you can do on your end to maintain the original quality of the uploaded video?