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Question

Unable to log into windows app with google account, cannot set a password

  • February 3, 2026
  • 0 replies
  • 15 views

I log into Box with a Google account. The app redirects me to the site, where I log in, but when redirected back to the Box app I am asked to log in.

I’ve been working through the suggestions in other threads about this topic and not having success.

  • I’ve cleared the appdata local Box drive folder. 
  • I’ve attempted to set a password in my profile page but get an error.
  • I use the password reset form and that appears to work but then when I visit the profile page I still do not have a password set.