Skip to main content
Question

Adding new users who have accounts: Please reply!!!

  • October 3, 2025
  • 1 reply
  • 32 views

Hello, I am really in urgent need of support here. I am trying to work with clients and my team but I can’t add my colleagues to the team as they have previously held accounts. I tried the work around, but no success.
Please help, I really need some customer service.

 

1 reply

Rona Box
  • Community Manager
  • October 3, 2025

Hi ​@CFLT

Welcome to Box Community, and we’re glad to assist! 

I’ve submitted a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

 

Thanks for posting, and we hope to get this sorted out very soon.