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Question

How do I open a support case with box? It looks like this is a common question.

  • February 1, 2026
  • 1 reply
  • 12 views
L

Box did not update successfully on my computer.   The message said that I sent my logs successfully to Box, and to “open a support case” so someone could follow up with me.

    1 reply

    J
    • Jill
    • Community Manager
    • February 2, 2026

    Hi ​@Lena L,

     

    Welcome to Box Community, and we’re glad to assist!

     

    To submit a case. Kindly follow below steps:

    1. Login to your Box account
    2. Search for Account and Billing
    3. Search for Contact Support
    4. Click submit case

     

    Upon review, it appears that a ticket has not been created regarding your concern. Kindly provide us with details about the issue you are experiencing. Additionally, please inform us if you are encountering any error messages.

     

    Thanks for posting, and we look forward to your reply!

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