I deleted files (and emptied trash) and still my BOX account says I am at capacity.

Hi ​@RaintreeVillageHOA ,

Welcome to Box Community, and we’re glad to assist!

I understand your concern regarding the storage issue. Sometimes, even after deleting content and emptying the trash, the storage bar may still show as full due to display inaccuracies. These inaccuracies do not affect your actual data. Storage calculations exclude trash, and updates to storage usage can take from an hour up to a week to reflect correctly, especially with complex folder structures. Please allow some time for the system to update your storage usage.

If the aggregate is still incorrect after 24 hours, please let me know so I can further assist you with this.

Thanks for posting and we hope to get this sorted out very soon!