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Question

Changing the default folder location under Windows 10, does it work at all?

  • May 22, 2025
  • 1 reply
  • 52 views
C
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Hi,

I want to change the Box folder location under Windows 10 to drive D:

I found this help page:
Configuring the Default Box Drive Folder Location – Box Support

Tried all the steps several times, but the Box Drive application will always put the location at C:\Username\Box

Has anyone successfully changed the folder location?

    1 reply

    C
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    Hi there, 

    Welcome to the Box Community!

    Users are now able to change the Box Drive folder location but please take note that you're only moving the location of the Box Drive mount point. The cache and app data locations remain unchanged. So even though you move the mount location to a hard drive partition other than C:\, you continue to use space in C:\..

    "Important:

    • Ensure that the custom folder location already exists and that it does not contain a file or folder called Box. If Box Drive discovers a file or folder called Box under the custom location, it reverts back to the default location under the user's profile directory.
    • Ensure that everyone has the proper file system permissions at the new location. We recommend testing with a few individuals to ensure they can still continue to access Box content unimpeded.
    • Customizing the Box Drive folder does not change where Box Drive stores its app data or cached files. So customizing the folder will not save disk space if you relocate the folder to another drive.
    • Anyone with edit permission to their machine’s registry settings on Windows or user defaults on Mac can customize the Box Drive folder location."

    This information can be found in this article: https://support.box.com/hc/en-us/articles/360043697454-Configuring-the-Default-Box-Drive-Folder-Location

    Best,

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