Support Forum

I have pdf files to view and download and it will not let me do either. I have called my IT department. I have relogged in. The people giving me access say I have proper permissions. Any help would be appreciated.When attempting to preview, the following message is displayed. 

WebブラウザからもBoxDriveからも他の人が作成したショートカットが見えません。ショートカットが見え使えるようになるにはどのようにすべきでしょうか。

I would like refund request asap - didnt use the service and not planning to do so

I have searched through the discussion but nothing is giving an actual solution. I followed a comment saying to disable and enable finder in system settings > extension, but when I turned on the “box finder extension” it automatically switched off, no warning no text just switched by itself. Any suggestions ? I kinda hate doing this, why can’t you just fix this, imagine someone just downloaded this app and spend the whole day trying to make files available online ??? smh, sorry for the crash out

Hello customer support. Awhile back I had my Box account moved from an old email that i was going to discontinue. It was done successfully and merged. But this morning I woke up and accessed box which I have not done for about a month and ALL the files,folders,docs were gone. Only the new ones that were put on that box account exist. Where are all the others? What was odd is all the files were a white icon and everytime I clicked on them it would want to download, but the would crash. I’m not sure what to do from here. I reinstalled BOX on desktop but that didn’t work. I still don’t see all those old files that were under the previous email. Please advise. 

Good Morning,  I am unable to login to my USAfx account. I have attempted to change my password, but have not received any emails to change password. Unsure what I can do? Or if I can call someone to assist me on changing my password. 

Hi Team,My account is [removed by moderator] My box account not present in Microsoft Authenticator due to some reason. And I don’t have security backup code. Please guide. Thank You !

メールにてBOXの招待を受けて、サインアップしようとしましたが、以下のエラーがでててサインアップできません。対処方法をおしえてください。要求の処理中にエラーが発生しました。リクエストを処理できませんでした。すべてのフィールドが正しく入力されていることを再確認し、もう一度実行してください。サポートが必要な場合は、support.box.comにアクセスしてください。

Slightly unclear as to what characters should be avoided in file and folder names when using Box. For example is it ok to use spaces within a filename (not at the beginning or end), or can this cause problems in transferring? Would it be better to use underscores or hyphens instead?  

Hi box team, please help me, i can login to box account but cant see file, got error message“Oops! We can't seem to find the page you're looking for.”i also have an issue to login with box sync, not receive SMS .really need  the file due to work document….P/S : now using other account to access this community due to my account got error 

 We previously shared and jointly used the following Box folder with GE Vernova:https://gevernova.ent.box.com/folder/ [removed by moderator] ?s=9e71grbyshqpkakubpriot5s0h1kxc9uCurrently, this folder is not visible in our Box account. We have verified that the folder is also not available in the Trash.We have Editor access to the folder (as shown in the attached screenshot).<image removed - personal information redacted>We can access other shared folders on our Box home page; however, this specific folder — “N1 Rotor Lock Disc Kaizen_W42 2025” — is not visible. We informed our customer, M/s GE, about this issue. After verifying the Box folder and our access permissions, they confirmed that everything is correct from their side. Reference IT ticket number: GEVINC0183376.Kindly check and resolve this issue at the earliest.

I am trying to add a new email address and set it as the new default, but I’m unable to add any new email addresses. I keep getting “There was an error while trying to add ___ to your account.” (I removed my email address from the message.) How can I add it?

Will Box Drive support Adobe Bridge before you retire Box Sync? This is the main program we use to access and organize the images we are storing, so unless Box Drive works with it, we can’t make the switch.

I’m trying to add a new email address and set it as the new default, but I’m unable to add any new email addresses. I keep getting “There was an error while trying to add ___ to your account.” (I removed my email address from the message.)

Any reason firefox uploads are crippled, very slow yet with a chrome browser their rapid ???  M

Dear Sir,One folder in Box named “N1 Rotor Lock Disc Kaizen_w42 2025” is currently missing.We confirm that the folder was not deleted by our team. The same folder was accessed by our customer from their end, after which it is no longer visible.Kindly support us in locating or restoring the missing folder at the earliest.Please let us know if any additional details are required from our side.Thank you for your support.

Several times now, I’ve tried to access an External User’s account info (date created, collaborations, etc.) from the Admin Console → Users and Groups → External Users list.Despite the user showing up as a collaborator on several folders in our Box instance, they don’t appear on the External Users list. I’ve invited them; they show up as collaborators in the folders which were shared with them.Is there a rhyme or reason to it? A way to make them populate/refresh?These are NOT new accounts; they’ve been collaborators for some time.It gives me pause as I worry I may have external users I do not know about, unless I do a folder-by-folder audit of users.

Trying to copy my files in box.com to a portable ssd hard drive.  Does anyone know how to migrate the files to ensure 100% accuracy?  I am having issues with the drag and drop process. I have approx 2T worth of data so hoping for something that will self check accuracy. 

I downloaded the Box app on mac. A screen comes up asking me to sign in, and when I click the button it takes me to my browser, to a box.com page. I enter my email address associated with my box account, and it takes me to Google to login since my account is made through Google authentication. After I login, I'm taken back to the Box Mac app, but instead of logging me in, it just keeps showing me the same splash screen asking me to sign in. How do I get the Mac desktop app to actually sign me in?

I'm trying to change the default directory that box uses on my mac. This instructions don't work: https://support.box.com/hc/en-us/community/posts/1500000140101-Box-Folder-on-Mac-Desktop Any ideas what will work? I'm running Ventura and the most current version of box drive.

Dear Team, The box drive software in my PC is not showing the cloud icon and using the C: DRIVE space but the files are syncing with the cloud. Please help me to resolve this issue.

Several users experiencing an issue with Box Tools and Safari.  When they log into Box in Safari, and try to open a document in an external app, they are prompted to install Box Tools, but Box Tools is already installed.  When they try to reinstall Box Tools, the progress bar stall before completing the install and never progresses.  I have helped users completely remove Box Tools and Box Drive, then I am able to reinstall Box Tools first, then Drive, and everything works, but the problem came back a day later.  We have been using Box Tools for over two years without this issue.  Not affecting Chrome users.

Hi, we have Box Business with three users. It says unlimited storage but somehow only the admin has unlimited storage, the two other users only have 10GB. How can this be solved?

As of this afternoon (December 17) my entire team lost access to Box Edit.  We are running MacOS. Even though it is installed and the extension is active in Safari, it is not working.  It has been uninstalled and a clean install done and extension reaactivated but when I try to open a file in Box, it gives me an error that it is not possible as Box Edit is not installed, even though it is.  

I’ve been running POCs to get a Creative dept project off the ground and Box has been the frontrunner. Completed initial Single Sign-On (SSO) config w/ our Okta tenant late last week, but the status has been stuck at “Awaiting file connection” ever since. No change, no email notifications, and no option to cancel or retry.I can’t find any documentation suggesting there’s anything I can do other than “wait 24 hours,” and it’s been well beyond that. No way to open a formal support ticket. The team is already questioning whether Box is viable based on this experience (“...if this is what support is going to be like”).Does anyone have any advice? We’re completely blocked until SSO is working. Appreciate it in advance!