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Question

Called runscript when not marked in progress on Win11

  • May 27, 2025
  • 3 replies
  • 71 views
C
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With a new PC that has an Intel processor, I wanted to install Box Drive, but now I got the error message: "Called runscript when not marked in progress." Even after restarting it didn't work. What can I do to use Box Drive as usual again?

    3 replies

    C
    Forum|alt.badge.img

    Hi Christian, 

    Welcome to Box Community and glad to assist! 

    Could you attach a screenshot of your error in the forum?

    We'd love to further assist! 

    J
    • Jeff J
    • New Member
    • March 9, 2026

    ​@community-manager I have the same issue.  What was the solution?

    J
    • Jeff J
    • New Member
    • March 11, 2026

    Bingo….after taking three hours figuring on how to submit a ticket, I got an quick answer from BOX support that solved my issue when getting the “Called Runscript…..” error

     

     

    Ren (Box Customer Success)

    Mar 10, 2026, 9:25 AM PDT

    Hello Jeff,
     
    Thank you for reaching out to Box Product Support. Happy to help!
     
    I understand that you are having issues installing Box Drive due to the Runscript error that you are encountering, we apologize for the inconvenience.
     
    As I have reviewed all the steps that you have taken already, this is possible to be a local permissions issue that is causing the installation to fail. 
     
    Can you try the following:
     
    1. Go to Local Disc (C:) and open the Windows folder.
    2. Find the Temp folder and right-click on it.
    3. Go to Properties >>> Security tab >>> Advanced.
    4. Click on your Windows user and change the permission to Full control.
    5. Click Apply.
    6. If you receive warning messages, click Yes and continue.
    7. Then try to reinstall Box Drive
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