I have been invited to view/download documents from multiple users outside my company. I created an account using my work email upon receiving the first invitation a few weeks ago. We do not have a company account with Box.
I was able to access documents from the company that invited me and gave me access to their files first. I received an invitation from a different company this week to have access to files for viewing/downloading. I was able to do so but the files from the first company that gave me access are now gone from the still existing folder (folder shows 0 files)
I have now received a third invitation to view/download files from another user outside my company. I cannot see those files at all. I am still able to see/view the folder files from the second invitation but even after the third user has attempted to give me access multiple times, I am still not able to see/access the files.
Should I be able to see all the folder/documents from multiple users within my account? Is the issue with not seeing the third user’s documents a problem with my account or the access / permissions they have given me?
Is there not a way to access a help desk via chat, email, phone within Box?