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Question

Need to change Account email address

  • March 12, 2026
  • 1 reply
  • 17 views
T
  • TEK
  • New Participant

I am in need of changing my Account’s primary email address. My boss left our company and we don’t have access to their email address and we need to change it to mine. I have been trying to link a new email but every time I type in mine, it says an error has occurred. Is there a way to update the email address to mine? 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • March 12, 2026

    Hi ​@TEK, 

    Welcome to Box Community, and we’ll help update your Admin’s primary email address. 

    I opened a support ticket, and a member from the Box Product Support team will reach out to assist you make this change. 

     

    Thanks for posting, and please keep an eye out. 

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