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Question

Some Annoying Changes (file sorting, directory creation)

  • March 16, 2026
  • 0 replies
  • 7 views

A week or two ago, something changed and it’s really annoying our company. 

We’re suddenly unable to get Box to remember our sorting order on the web interface. It’s currently defaulting to newest file first. We want it alphabetical. so, we click the name column header, and after a slight delay, it sorts in reverse. We must then click it a second time, wait for a slight delay, and then the directories are sorted A to Z. However, when we close the browser and come back, it defaults to date sort again. We’ve cleared our caches, and the problem persists. The documentation states, “When you define a sorting order in your Files window, Box applies that sorting order as the default sorting order in all your Box windows.” This is not the case anymore. 

Another also new annoyance, when clicking the New button, and selecting Folder, you must now click on the box to get focus to the modal window. Then you can begin typing the name of the directory you want. Additionally, pressing enter will not create the directory. You must now click the button to create. These extra clicks are unnecessary annoyances that have been recently introduced. 

Yes, I realize how ridiculous complaining about these first-world problems is. But it wasn’t broken. It didn’t need to be fixed. 😊