Support Forum

Hi, like for many others, my account shows 100% storage used, while in reality it has only 30GB out 50GB limit. Could you please fix this?

Hello, Does Box.com support block-level sync?

I had deleted files from box file accidentally 

I would appreciate it if somebody can help me on how to delete a mail address  from control list. The mail address cannot receive box invitation.

Hello Box support, My account is displayed as near storage limit even though I've removed enough of the files to get it down to 40.7 the server shows it as 49. I understand there's a script to correct this, so please run it for my account. Thank you very much! I hope you have a great day.

I've tried deleting and re-adding the user and they're still not receiving the confirmation email to enable his account to use the Box.

Found that the storage usage is wrong. Could you please help to check? Thanks. 

Hi, back in 2012 I have uploaded my family library to Box but later I have deleted them about 2017. And then I have lost my laptop. Is it possible to recover those files? 

The account from which my monthly invoice amount is automatically deducted is having some issues, and so the auto deduct has bounced back twice.  Everything will be resolved on my end by Monday the 20th but I can't afford to get shut out of Box at all.   Is there a grace period of some sort in place? 

I have two accounts, i close A of them, and i want change my B account to A. Because the space of A(50GB) is larger than B(10GB). But when i close A, i don't know how to change B to A.(even i add A to my personal email, it shows A already exist) 

My calculation of used storage is incorrect. Can you please run your script to remedy this?

Ok so I am trying to upgrade - it says log a ticket- I need support to log a ticket - worst system I have seen - do better  

Storage shows as almost full, but it's not. Can you please run your script to fix it. Thanks in advance.

I logged into my account for the first time in 6 months and all the data I had saved was gone.Is there any way to recover the data?

Hello is it possible to install box drive to a second drive in windows. Non C drive. I need box drive to be installed on the D drive 1TB data drive not the C drive windows C:\program files\box etc needs to be D:\Program Files\Box is this possible? Cheers Kevin

Hello, I am not able to download PDF files. I see the option to download, either the direct download button or the dropdown selection beside it, but nothing happens when I click either button. I have seen the default response to this question and have done everything suggested with no change. I've tried multiple browsers, I've cleared my browser cache, disabled plugins and security, run the diagnostic tool. Still get nothing when trying to download PDF. Any help would be greatly appreciated. Thanks

The usage is being displayed in error and when I try to upload to my account I am cut off with an error message saying I have reached the limit. I am only using 652 MB of my 10GB allotment, this is useless to me if I cannot use the space and if it is being reported inaccurately.   NM. s

My account shows space used when it is currently empty. Could you please correct it for me?   Thank you in advance

Hi, BOX audit trail is comply with FDA Part11?

Can you please share the most recent SOC2 report or ISO27001 with me as the Compliance Officer at Clarity Asset Management. Thank you.

Can you please get me the step-by-step process to enable linking Office with Box?

Hello! My box storage shows wrong storage usage, but there are no such volumes.Please help us with your support. Thank you.

Takes too long to open a video file on Box Drive

I need an answer for the question asked by Mike Jenkins: "We have forms that utilize the same data on multiple pages, is there a way to fill out a field (ex. "Address") on first page and have it copied to other pages?" I followed the link to his other post, but it only says that you are meeting with him.

Hi everyone, a moth ago, I am not receiving email notifications in [information redacted], your Rona said she has investigated my address was placed on your suppression list, and put me out. I just verified that there are no problems with my virus scan, ISP, company mail server or firewall and there were no emails in the spam or junk folder; my provider verified that there were no notifications from box.com, notify.box.com, answer.box.com, track.box.com, it was rejected; and I added noreply@box.com to my email contacts. The same problem occurred in February 2023; in both cases Box support hasn't provided me evidence about reason why I was put on suppression list; to prevent this from happening in the future, please send me some evidence of why I have been put twice on the suppression list, so that my email provider can understand and resolve the issue permanently. Tank you