Support Forum

I am trying to download photos saved in Box to my iPhone camera roll but the Box app is showing the download icon but it's greyed out (see attached example). Also there is no other option available to download (see attached example). I can only share files via share link, which is not what I need for this purpose.

Hi,   Could someone please run the script to correct my storage space amount shown?   Thank you.

Deleting files doesn't increase storage. I want you to solve it.

Hi How much notice does one have to give to leave Box? shamus 

Hello, i cannot see the menu app center and approval option for my apps in Box developper... I tried to connect my SAAS to Box, but i am tuck i cannot get the ID enterprise because the menu for approval not appear i tried since many days.   How can i solve that please ? Thanks

Hello, we have a user who has been using the NetSuite/Box integration for some time with no issues on Google Chrome.  Recently, they cleared their cache and they can no longer login to Box via NetSuite.  They CAN login directly to BOX however.  When they are on a record in NetSuite and try to access the BOX tab, they receive a Confirm Sign In box. They click Confirm and are directed to a screen telling them they were successfully logged in but when they return to NetSuite, they are not.

is it possible to link a cell in one Excel file to another Excel file so that the linked cells automatically update on change in the first Excel file stored on Box  

I deleted all the files from my account and trash bin, but the space is still showing occupied. it's supposed to show 0.  Thx for help.

Hi, I got an email this morning telling me that our account will be renewed in 30 days. We have cancelled our subscription so it should not be renewed. Can you please verify that the subscription not will be renewed. Best Regards Mathias Wallerström CEO CAAM Fund Services [data redacted]

Hello, A folder created by a colleague is no longer available or accessible. Could you please help retrieve it?  Best regards, Ana

Look at your forum posts, they are all requests to run the storage and file reset script. This is for years, get your stuff together box and fix the elephant in the room please!

Hello, I need to promote a user from editor to owner of an account - the original owner currently cannot accomplish this task. 

I was saving my documents to the box file on my Mac. It turns out there was a mistake on the synchronization of the file, and after my last upadte of my Mac I lost almost everything located on the file. ¿How can I get them back? ¿Is there anyway?   Thank You

We have received TASK2647075 for user - Riccardo Faccenda for new Box access setup. However, when we are trying to add user, we are getting message as user with same email already exist and if invite need to send again. Hence we have sent invite to user. User confirmed he is getting invite and also has accepted it. However, we are still unable to see user in Box. As user profile not reflecting in Managed users, we are unable to proceed further to create folder for user. Hence requesting you to check and assist on this user issue urgently.

I have the box folder synced on my work laptop but my personal files are also syncing, which is no good as colleagues can sometime need the use of the laptop. So can i syn the work folder to the work laptop and for my personal laptop all my files, work personal etc?

Can pls anyone help me to recover the permanent deleted item. 

Please run script to reset the file count/ usage my account

The Users & Groups section of box admin shows that I have a managed user that is using 95% of the storage of my account.  I am unable to see that content in the Content section of box admin because I don't see a Content Browser tab (in both Firefox and Microsoft Edge).  I have tried deleting the user and transferring their content to me, but when I click the Continue button it shows a busy animation and never goes to the next screen.  When I login to box admin later, no additional content has shown up in my account, and the user I tried to delete is still there and is still using 95% of the storage. The problematic user was originally the account admin, but has an email address from a domain that box doesn't allow, so a couple years ago I created a new user (the user I'm logged is as now) and made it the admin.  I had to file ticket #2455825 to get the account reactivated.  The problematic user is now shown as Co-Admin and listed as Active, but I am unable to login using that email

Hello there, on november 14th , i open Case: #2982327 , for reactivating an account. 5 days later, no answer at all !!!

Hello, I am not able to access any of my Box folders today. Messages I'm getting are below. Please advise as I am not able to work during the time these files are down. Thank you. Office Online failed to load. The Office Online Server is currently not responding.   Oops! We can't seem to find the page you're looking for.     This shared file or folder link has been removed or is unavailable to you. Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help.      

Please run a script to fix total used storage of my account. Thank you!

Hello,    I am not able to upload files to Boxed. It states that I have not been given permission to do so for some reason. Could you help me figure this out?   Sincerely,   Luke Lundberg Rayhons Financial  

Good morning, Our files are normally uploaded each month and the last file was uploaded in June 2023. July, August and September was not uploaded. Can you let me know what has changed.   Thank you, Alicia  

Currently, I find myself needing assistance retrieving data from legacy accounts that were associated with the domain name example.ca; a domain from my previous startup which is no longer active. Unfortunately, access to all emails related to this domain name has ceased to operate.I need support please.

I have changed my phone. The Authenticator app did not transfer accounts over. What is the recovery process for this common failure. How do I then access my account?