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Question

Incorrect storage usage displayed

  • May 23, 2025
  • 1 reply
  • 10 views

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The usage is being displayed in error and when I try to upload to my account I am cut off with an error message saying I have reached the limit. I am only using 652 MB of my 10GB allotment, this is useless to me if I cannot use the space and if it is being reported inaccurately.

 

NM.

s

1 reply

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Hi,

Welcome to the Box Community!

I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

Thank you for posting!