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Hi everyone,


a moth ago, I am not receiving email notifications in [information redacted], your Rona said she has investigated my address was placed on your suppression list, and put me out. I just verified that there are no problems with my virus scan, ISP, company mail server or firewall and there were no emails in the spam or junk folder; my provider verified that there were no notifications from box.com, notify.box.com, answer.box.com, track.box.com, it was rejected; and I added noreply@box.com to my email contacts.


The same problem occurred in February 2023; in both cases Box support hasn't provided me evidence about reason why I was put on suppression list; to prevent this from happening in the future, please send me some evidence of why I have been put twice on the suppression list, so that my email provider can understand and resolve the issue permanently.


Tank you

Hi Diego, 


Welcome to Box Community and glad to help! 


Note that this typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created.


To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from


  • box.com

  • notify.box.com

  • reply.box.com

  • track.box.com

It's possible that emails may bounce back to Box again. You may need to contact your ISP or internet service provider or Corporate IT department to assist you; please review this help article: Troubleshooting Issues with Email Notifications. 


In event that the issue recurs, please let us know in this forum. 


Thanks for posting! 

tank you Rona,


so can't you let me know what happened before I was put on the suppression list? An email bounce report can help my Internet/email provider detect problems.


Please, send me a report about email boncing.


tank you

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