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i have two accounts, i close A of them, and i want change my B account to A.

  • May 23, 2025
  • 1 reply
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I have two accounts, i close A of them, and i want change my B account to A.

Because the space of A(50GB) is larger than B(10GB).

But when i close A, i don't know how to change B to A.(even i add A to my personal email, it shows A already exist) 

    1 reply

    C
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    Hi there, 

    Welcome to Box Community and glad to help!

    If you're closing down your (A) account and keep (B) account. You can no longer use your email address with an existing Box account. Please use your alternate email address to associate it with. 

    To close down your Box account: https://support.box.com/hc/en-us/articles/360043694874-Canceling-Your-Box-Account

    Thanks for posting!

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