Skip to main content
Question

i have two accounts, i close A of them, and i want change my B account to A.

  • May 23, 2025
  • 1 reply
  • 71 views
Forum|alt.badge.img

I have two accounts, i close A of them, and i want change my B account to A.

Because the space of A(50GB) is larger than B(10GB).

But when i close A, i don't know how to change B to A.(even i add A to my personal email, it shows A already exist) 

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to help!

    If you're closing down your (A) account and keep (B) account. You can no longer use your email address with an existing Box account. Please use your alternate email address to associate it with. 

    To close down your Box account: https://support.box.com/hc/en-us/articles/360043694874-Canceling-Your-Box-Account

    Thanks for posting!

    Terms of ServiceAccessibility statement