Support Forum

Hello, I am missing a file called “Wedding Videos”. The folder is still up but it will not let me click on it. We spoke the owner of the videos and they said to contact Box.

I need my email notifications. This has happened several times due to you guys putting the email on a hold list. Please correct this immediately. 

I need support in adding a new user. I have received the error message "Email already used in a Box account but not associated with an enterprise". I have read the other community posts and still require assistance. 

Is it possible to move this user......from "Managed Users" to "External Users"? Thank you,Jeff Abare "attached image  has been removed as it has the user's email address posted in a public forum"

I am using two Windows 10 machines which share my Box account, and regularly use Box to transfer files between the machines. The problem is that on one machine I have a few directories which were removed using the other one. Looking at he online account, I can see that those folders were removed. However, they are still present in the first machine, have a red-dot status and constantly attempt to sync, which slows down the computer noticeably. When looking in Windows Explorer, these folders look empty. Their properties show 0 files inside. Yet, I cannot delete the folders. I tried deleting from Windows Explorer, as well as form the Cygwin Bash terminal command line and from Windows CMD command line. When trying to "dir" and "ls" the folders, it says they are empty, but when deleting using "rmdir /s" or "rm -rf" (and other methods) I get an error saying that the directory is not empty. It looks like something on the first computer is out of sync with Box. How can I permanently remove th

Box For EMM - App is Not Authorized – Box Support We have a user that is unable to login to the application through that was provided through Intune (MDM). Works fine with other users. Why can't the user log in? email address of a user getting the error: data redacted Time stamp & time zone of the error: 12:54PM EST  Screenshot of the error and the 'More Details' page (iOS only):[1:03 PM] Dennis Nguyen Could not complete login because the app is not authorized. Please contact your administrator for more information.   Managed Info: enforcedUsername (optional, required for Fiberlink): publicID: missing inTuneEnterpriseString: missing inTuneUPNString: missing managementID (Tier 1 only): missing billingID (Fiberlink only): missing oneTimeToken: missing oneTimeToken in keychain: missing oneTimeToken values: match

I need the invoice for REF# P-12790444 for the amount of 106.60, Invoice 11625436 was emailed to me but I never received an invoice in the amount of 106.60 that is currently on my statement

  My team cannot access our Box account.  I tried clicked on a shared box link we created and got the below message. Trying to contact box support but do not see an email or customer support phone number I can call?

As far as I can see, there seems to be no way to seem what's taking up space within my Box account. Account is sitting on 9.6GB / 10 GB usage despite the only folders I have being Grey folder which have been shared with me rather than being locally stored on the account. Is anyone able to point me in the direction of how I can find out what is taking up the space and clear it.

Hi, I set up a Box business account and invited the members of my team to join. I added them as "collaborators" in my administrator profile by adding their email addresses. However, this seems to have created a problem. For one team member, it seems that I added them as a collaborator before they had accepted the invite to join the team. So when she went to set up her account, she got an error saying "email address already taken". I'm guessing this is because the two steps went out of sequence. Can someone recommend a fix to this? Thanks!

If we enable Auto Enrollment, any user adding a box account with our domain name will be placed in our Enterprise account and take up a license. Since we have an Enterprise account, our company would prefer we control who gets added to the account. Is there an option to just block users from creating accounts that way they need to request access? 

I have V2 webhook created for a custom application on Box Developer Console. Whenever any file upload takes place from file request URL the webhook that is setup is not triggering instantly , earlier this functionality was working totally fine. Its triggering at delay of 10-15 minutes. I checked the endpoint in webhook and its correct also the action on webhook is selected i.e FILE UPLOAD .  We have emailed to the support team from our organisation . You might have received an email from Subhasish. Requesting for an immediate support as it's hindering our project release.

User created a free account with their work email and deleted it, tried to invite them to our enterprise account, it won't let us. Followed instructions to just hit add twice per a Box rep, but that did not work either. Need some help on getting this person's email added and then if we can merge it with the other account we had to create to provide them access while we fix the first issue. 

I deleted all my files, but my storage isn't cleared. I would like to have it fixed ASAP, okay?

This shared file or folder link has been removed or is unavailable to you.

Hi, My account storage space is incorrect. I have this issue regularly and the support people run the script to correct the problem. Could the script be rerun for my account? As you are running the script manually, you should have provided an option or a tool for us to run the same script to avoid the issue in future.  Please look into this matter with utmost urgency. Thanks in advance

Hi.  Please run the script for me.  My actual storage is less than 1 MB but the system says it's over 49 GB.  Thanks

Hi, When I am trying to add Managed users, via the admin console I am getting this error-Undefined when adding users in the Managed User section. This is the format of the error I am getting in users_with_error.csv file Name, Email, Errorusername, user email address, undefined  

Hi - I'm trying to help 2 people get access to a folder in box. Here is a link to the folder: https://principalibm.box.com/s/otrhouuewajwrzb1x53xblnayjybla2w The people who need access are Sue Kelley and Osnel Vilmael. I did not create the folder and it is not allowing me to share it with them, but I can access it. Can you help?

Hi guys. I need to increase my folder limit from 10gb to 20gb. I'm co-admin, but I can't do it myself in the admin console.    Please fix that, this is needed asap

Hello,   We are adding a new user, and the confirmation email fails to send. We've checked the junk folder as well as our spam filter. 

Need to find a list of countries that are permitted to use BOX

My link expired and I need a new one sending please

Hi, I have wrong sizing GB on my account, thanks a lot for your help ! Regards

I have the same problem, my storage info is not real, please run the script to solve the problem, please.