Box For EMM - App is Not Authorized

Question

Box For EMM - App is Not Authorized – Box Support
We have a user that is unable to login to the application through that was provided through Intune (MDM). Works fine with other users. Why can't the user log in?
email address of a user getting the error: data redacted

Time stamp & time zone of the error: 12:54PM EST 
Screenshot of the error and the 'More Details' page (iOS only):[1:03 PM] Dennis Nguyen
Could not complete login because the app is not authorized. Please contact your administrator for more information.
 
Managed Info:
enforcedUsername (optional, required for Fiberlink):
publicID: missing
inTuneEnterpriseString: missing
inTuneUPNString: missing
managementID (Tier 1 only): missing
billingID (Fiberlink only): missing
oneTimeToken: missing
oneTimeToken in keychain: missing
oneTimeToken values: match

community-manager · Answer

Hi Dennis,Welcome to Box Community and glad to assist!I have created a ticket and a member from Product Support will get in touch, please keep an eye out.Thanks for posting!

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded