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Box For EMM - App is Not Authorized – Box Support

We have a user that is unable to login to the application through that was provided through Intune (MDM). Works fine with other users. Why can't the user log in?

  1. email address of a user getting the error: data redacted
  2. Time stamp & time zone of the error: 12:54PM EST 
  3. Screenshot of the error and the 'More Details' page (iOS only):

    [1:03 PM] Dennis Nguyen

    Could not complete login because the app is not authorized. Please contact your administrator for more information.mty01HPPZDBDJ5JNMA41M4SAGSSGS.jpeg

     

    Managed Info:

    enforcedUsername (optional, required for Fiberlink):

    publicID: missing

    inTuneEnterpriseString: missing

    inTuneUPNString: missing

    managementID (Tier 1 only): missing

    billingID (Fiberlink only): missing

    oneTimeToken: missing

    oneTimeToken in keychain: missing

    oneTimeToken values: match

Hi Dennis,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting! 

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