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Box For EMM - App is Not Authorized – Box Support


We have a user that is unable to login to the application through that was provided through Intune (MDM). Works fine with other users. Why can't the user log in?


  1. email address of a user getting the error: data redacted

  2. Time stamp & time zone of the error: 12:54PM EST 

  3. Screenshot of the error and the 'More Details' page (iOS only):

    <1:03 PM] Dennis Nguyen


    Could not complete login because the app is not authorized. Please contact your administrator for more information.mty01HPPZDBDJ5JNMA41M4SAGSSGS.jpeg


     


    Managed Info:


    enforcedUsername (optional, required for Fiberlink):


    publicID: missing


    inTuneEnterpriseString: missing


    inTuneUPNString: missing


    managementID (Tier 1 only): missing


    billingID (Fiberlink only): missing


    oneTimeToken: missing


    oneTimeToken in keychain: missing


    oneTimeToken values: match



Hi Dennis,


Welcome to Box Community and glad to assist!


I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 


Thanks for posting! 

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