Hi,

I set up a Box business account and invited the members of my team to join. I added them as "collaborators" in my administrator profile by adding their email addresses. However, this seems to have created a problem. For one team member, it seems that I added them as a collaborator before they had accepted the invite to join the team. So when she went to set up her account, she got an error saying "email address already taken". I'm guessing this is because the two steps went out of sequence. Can someone recommend a fix to this?

Thanks!