Support Forum

I currently use Box for work, and was sent an invitation to join for another organization that we work with. When I accept the invitation that was sent, it takes me automatically to my company's internal Box. Can I have two sign-ins to Box?

How do I add a user to a paid plan that currently is a collaborator?

Hello, I am trying to retrieve a previous version of a file but receive a server error when trying to do so. I get this error when trying to: Version History Server Error File versions could not be retrieved. No prior versions are available for this file.   Thanks.

Years ago, I got deleted some files, if I upload my account, can I get back those files?

hi, my storage is full, but it isn't. how i can resolve this problem?

Adding a bulleted task list in a Google Doc created in Google Drive provides a pop-up to assign the bulleted item as a Google Task. This functionality is not available when opening the Google Doc from within my Box drive.  Is it supposed to behave like this?

I was given a link to my wedding video files on Box, but shortly after the media company shut down without warning that these files would become inaccessible. I still have the links they sent me but it says it has been removed. Can anyone in tech support help me access the files?

Nice to meet you. When creating a Developer sandbox, I need to specify the email address of the primary administrator, but is it okay if this email address is a group address with multiple people registered?

Hello, My account say that is full of 10go but i have only 3go of files. How can I manage this ? It's a bug. Thank you for your help

Hi there! I signed up for a Box.com trial (using email A) and while trying to convert the account to a paid account, it somehow signed me up using email B. I'm not sure why.  So I deactivated the account that used email A, hoping that I could change the primary email address being used for the paid account (that currently uses email B).  It won't let me. It keeps saying that email A is connected to another account.  I don't know what to do, but I need this fixed ASAP. 

my static links are not working.  Can't be found. https://app.boxenterprise.net/shared/static/abtntfbfbt7mt6uudq4oj5jtpgvd3h9a.jpg  

Dear Box AdminI deleted all the data in the box, but the capacity does not decrease from 10.2 GB.The recycle bin is also empty. Please let me know how to deal with this.

I need to change the location of the sync folder. I found "instructions" but they are not up to date. I don't have a "change location" button...it only says "open folder." Please help!!!

Hi!I have received invitations to share assets from multiple companies I work with at the same email address. There does not seem to be a way to select which organization's Box files I'd like to access, with only the first company's Box appearing when I sign in. How do I switch to and get access to other companies Box files to which I'm invited?

Hi, I have public link access set for my files. Can you explain why the people I share it with are getting a green pop up box asking them to log in? Is there a way to disable that message for certain files? This is happening inside of a password protected web-based app at http://hellobirth.app, where we have links to our Box files. Is there a way to disable the "Log In" prompt / button, since an account is not required to access public files? "People with the link: Anyone with the link can access the item and no Box account is required."

Hi, the box drive stopped syncing a while ago to my macbook. Everything syncs fine to the other two computers (a Windows 10 and a mac desktop). On the web client everything is set to sync (otherwise I would not see it btw the PC and the mac desktop). The software is installed (v2.37) and it claims "no active transfers" - in the box folder most content has a green checkmark, but some folders/files have a yellow circular arrow, but it seems nothing has updated since Nov.28 2023 (I guess i haven't worked from home on this project since then). Dunno what else to try? (this is a repost of https://support.box.com/hc/en-us/community/posts/26159190104083-box-drive-not-syncing-to-1-out-of-3-computers; I deleted all the box stuff from my laptop till I come across a solution, or maybe after a few updates/versions I can reinstall and have better luck..)

Hello - I can't duplicate and share files because a red exclamation mark keep popping up saying there is a problem with my files. I tried restarting my computer. 

I accidentally deleted a folder in Box and can't seem to locate in the trash bin. Is there a way to recover? 

The width of the file name display field in box drive always starts narrow at startup, making it almost always always necessary to adjust column widths. Width adjustments are not persistent even in the same session. This issue has apparently been reported multiple times over multiple years without a solution to date.  Seems that a simple registry entry to widen the default column widths should be easily doable for someone with sufficient knowledge. Is there not anything that can be done about this?

I created a workflow when creating a new folder inside a specific folder which was initially working exactly as we needed it to. A couple days later now the workflow has stopped triggering the other actions when a fold is created. I've gone into the rule to make sure there wasn't an expiration date or anything I may have missed initially but nothing. Any help out there?  

Hello! I have been sent an invitation to collaborate, but when I click the link in the email it sends me to my homepage. I have looked through previous posts: I do not have any pending items or actions to take on my end. I do not have a pending section, I was not asked to confirm my email (I signed in with Google), I have cleared the cache and cookies, and the invitation was sent and re-sent this morning. Please help! ~Deborah Rook

I work in an industry where a number of clients use Box as a file delivery platform - however, as a part of this industry, I also find myself away from my desk and laptop on many occasions. The clients will send me the files to process, I want to do so on my Android tablet on the move... however, if the link is not part of a folder on their account, while the file is showing as previewed in the center of the screen, the Download dialog is absent from the top of the screen, when they would show up on the laptop versions of the browsers. (This happens in both Edge, Chrome and Brave mobile browsers.) Is there a way of showing these dialog buttons for me to move forward, either as a 'brute force' solution or as a workaround within the Android APK? When I install the Box app on my device, when I click on the link within a sent email, it then opens the app but doesn't show the file for me to work on - all very frustrating. If any of this makes sense, or if anybody has any questions to help m

MY RECENT BILL WAS TOO MUCH!!!

We have an outside vendor who always had the ability to Upload to the BOX account and can no longer do it.  He is setup as an Editor.  I also nothiced that the folder has exactly 200 files.  Is there a limit?  If not, not sure what the issue is.

I am an admin and a user that is trying to collaborate with us is not able to log in or reset their password.  They do not get an reset email so they can not open a ticket for customer support because it requires you to log in to submit a ticket.  Do you have an 800 number or phone for support?