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Question

Email already used in a Box account but not associated with an enterprise

  • May 23, 2025
  • 1 reply
  • 20 views

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I need support in adding a new user. I have received the error message "Email already used in a Box account but not associated with an enterprise". I have read the other community posts and still require assistance. 

1 reply

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Hi Julian,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!