Support Forum

Good afternoon, I cleaned my disk, but it is still indicated that it is 16.5GB full

 have enabled two-factor authentication.However, I don't know how to remove the two-factorauthentication anymore.I can't log in using two-factor authentication, can you please remove the two-factor authentication setting? I have contacted you several times.don't ignore

I am logged in to admin section and viewing all managed users, including app user. We have a "Legal Services" app user but I do not see them listed. My colleague does see them. He is an admin, I am an admin...Why do we not both see all accounts? 

Can you run the script manually to correct my free cloud space, please. Is there a solution planed for the future to refresh this information for the user himself? Thx in advanced. SH

I have many questions about using "box". How can I contact "box customer service staff"? I can't find online customer service, and "box" doesn't seem to have online customer service either. Can anyone help me? Provide contact information for "box"?Online customer service staff?e-mail?

Hi, I'm having issues with FTP uploads to Box. Context: I'm using a DIY Raspberry-Pi-based field recording device to continuously capture 6-channel audio in 20min segements and upload the compressed FLAC files (and corresponding log files) to Box. The device runs the following scripts, which use 'lftp' to mirror the upload directory on the device to the designated FTP server: https://github.com/BeckyHeath/multi-channel-rpi-eco-monitoring/tree/master -- see in particular 'ftp_upload.sh' which is called within 'python_record.py', lines 209-247. I trialled this during a previous deployment of the device for a month between Oct. and Nov. last year (2023) and it worked without issues.  Problem: I re-deployed the device on Feb 13th. I did a brief trial the night before (12th Feb.), during which two audio files were captured and successfully uploaded, alongside the first part of a backlog of files that had accumulated in late Nov. and Dec. last year during which the device continued to record

Hi, Its difficult to figure out how to put in a support request, so hopefully it can be done through this.  I am trying to create new users in our account and the initial verification emails are not going through.  I checked and triple checked our security settings and spam, and it is just not going through.   Its happened to 2 separate emails addresses, so i'm not sure how to proceed?

Our User setup an account in Box before being setup as a Managed User on our enterprise. Once found out they deleted this account, however we are getting this red message and cannot work out how to set they up: There was an error inviting xxxxxx to join your enterprise. You can contact this user directly to log in to their account. The User does not create in our Enterprise at this stage either. Help?  

We are trying to add a user to an account but I keep getting an error because they have an existing email account. Thank you,

I have been unable to login into my account.  My email and password were set up via Touch ID, but I also know the email address and password.  I've used this account for years.  When I use the rest my password I never received the reset password email. I've been having this issue for a few months now and there are some file I need access to,    

『1.1 MB/10.0 GB in use』but we cannot upload any files. Any ideas or web links pls.

Please run a script on my account to fix the data inaccuracy issues around user storage size thanks

When selecting Tasks or Notifications from the menu, both show a prompt that there is an Error Loading Tasks or Error Loading Notifications and asks me to try again.

Unable to contact support. :(

I've been deleting some files but my storage count keeps the same even though I should have available 2GB more than it says

I've been working on a class project and I started getting the error of items not uploading to Box because of a filled quota when I save them on my PC. When I looked into it, I found that the largest folder on Box was taking up 16.8GB of space but its current contents only take up 0.5GB. I only have 50GB of space with my university and this project has other contributors to my Box drive so why is there over 16GB of unused space being marked as filled? I've deleted all files in the trash but it didn't help. I don't know if deleting the cache will help as this seems like this problem is on Box's side (shown below in the browser version - image 1) and not with my PC (desktop version - image 2). This issue seems to be present with all the other folders as well, just at a smaller scale because of their smaller size. I did create and delete a few large files (about 2.5GB each) in this folder before, but they have since been removed (current largest file shown in first image).. Thanks

Hi All!   Could you help me figure out the best most secure way to send Box files internally? We have been just Copying the URLS for share links internally, but found that this isn't really secure if your files has previously been activated as a sharedlink. Box automattically changed the URL path to include the Shared link portion on the URL. Here are links as an example: https://dallolawgroup.app.box.com/file/1450014253723 - Copied link SAFE (Internal Use)https://dallolawgroup.box.com/s/etzdiasf3bm4ai370ymf92vjdjbu8i3v - Shared Link (External)https://dallolawgroup.app.box.com/file/1450014253723?s=etzdiasf3bm4ai370ymf92vjdjbu8i3v - Changed Copied Link that has a Shared link Active   I have informed everyone that once the Box files have been shared with a shared link, it automatically changes the internal URL link and adds the shared link portion and if they have a File they want to share within the firm to please make sure to copy the URL and remove all parts of the link fr

All of my photos and videos are gone! Somebody better explain this to me asap!

I created a new folder in an existing folder. The new folder inherited the permissions from the older folder but id like to restrict access to only the new folder I created and not the folder it sits within. How can i do this? I do not want people browsing other folders up or down the line, just the folder level i created.

Hi, I have absolutely nothing in my storage and I guess I have it full. Help me please

created an oauth app with readwrite files scope and also ticked the make api-calls using the as-user header but when trying to use this header for admin consented app im getting 403 error:error="insufficient_scope", error_description="The request requires higher privileges than provided by the access token."

My business plan has unlimited storage.I have three users. I am unable to store data more than 1TB. In admin console storage allotted shows unlimited.

Trying to open an account

I deleted my account by mistake and would like to restore it.email address:Date and time of deletion:Thank you.