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Question

Adding an already existing user to an account

  • May 23, 2025
  • 5 replies
  • 57 views
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We are trying to add a user to an account but I keep getting an error because they have an existing email account.

Thank you,

5 replies

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Hi David, 

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!

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Since this is a common problem, why don't you post the solution?

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anyone figure this out?

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still waiting for an conveniant answer

tip : move to google workspace

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me too

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