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We are trying to add a user to an account but I keep getting an error because they have an existing email account.


Thank you,

Hi David, 


Welcome to Box Community and glad to assist!


I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 


Thanks for posting!

Since this is a common problem, why don't you post the solution?

anyone figure this out?

still waiting for an conveniant answer


tip : move to google workspace

me too

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