Skip to main content
Question

New User not getting Verification Email

  • May 23, 2025
  • 1 reply
  • 20 views

Forum|alt.badge.img

Hi,

Its difficult to figure out how to put in a support request, so hopefully it can be done through this.  I am trying to create new users in our account and the initial verification emails are not going through.  I checked and triple checked our security settings and spam, and it is just not going through.   Its happened to 2 separate emails addresses, so i'm not sure how to proceed?

1 reply

Forum|alt.badge.img

Hi Christopher, 

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!