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Question

Empty box shows 38.0 GB of 50.0 GB used

  • May 23, 2025
  • 1 reply
  • 13 views

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Unable to contact support. :(

1 reply

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Hi Jair,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Hope it works!