Support Forum

I deleted my account by mistake and would like to restore it.email address:Date and time of deletion:Thank you.

I am having difficulty opening files in box. In order to open them I need to download the documents. Please let me know if you can support me with this issue  

How much upload and download volume do I can reach before you start limiting my upload and download speed?"

I have tried to integrate bubble.io with Box. Made some mistakes and deleted the app to start over. Now I can't add the public key because it 'is already in use'. How do I reset this?

Hi there, I having an issue adding a new member and got a message saying "Email already used in a box account but not associated with an enterprise." How can I get this person added? ThanksDougal

When I enter the @ symbol in an open document, users do not populate. I am able to use the function in comments in the Activity window when viewing documents that are not open, but when I open the document, the @mention function no longer works. Can someone help me resolve this issue?

Please help restoring the correct storage amount for my box drive - thanks! 

Hi, When trying to upload zip files less than 1.5GBea into a folder, we're getting 'account storage limit reached'. Despite having a Business Plus account. I was under the impression we are meant to have unlimited storage, can a support team member please assist?   Thank you. 

We are finding Canvas unreliable - often coming back to a Canvas several images just have spinning yellow circles or have shown up in the wrong places altogether. This has happened with multiple collaborators at different locations.  Has anyone seen this and/or found a solution?  If we can't solve this we'll have to go back to Miro or some other solution.

In my box, it shows 7.0 out of 10.0 storge used.  But no files in my account, I deleted everything.  Please restore my box.

I cannot log into my box.com account as it is requiring the 2FA authentication code.  I have never set this up and need access to my box immediately.  Please help!

When trying to load a canvas I get this error message "Error loading Canvas" and nothing loads.   Using Google Chrome Version 119.0.6045.199 (Official Build)

Hi there. I’m looking for a way to download a watermarked file using the API with a viewer user.I saw the platform docs mentioning that when using a user with Viewer access level to download a watermarked file, you need to first open the file for preview and then the download becomes available. How can I do the same thing using the API instead of the UI? Is it possible to create a zip file containing this watermarked file?

Hi, i'm unable to restore file as store is full even if I deleted everything from Box. Please help to run the script. 

This is a reoccurring issue.  Could this be resolved?  I have very few files, and nothing in my trash, but my account shows its 9.8GB out of 10GB.  

Dear Box Support, Hello. Can you please run the script on my account that allows for an updated and accurate measurement of the storage being used? My account is currently counting previously deleted files (that have also been deleted from the trash) against my limit. Thank you for your help! Evan Peck

Can someone at Box support please reset my Storage. I deleted files but still show 90.6 GB out of 100GB used . Other times this has happened, support had to run a script to correct problem.

keep getting this message when trying to find files sent by client

How do I get this resolved?

I am trying to download Box Tools for Mac. I did follow the steps and it's confirmed that downloaded successfully but I am not able to download the document from Box.  

Someone shared a folder to (my) email1.I made an account using email2, + linked that acct to email1.I could see the shared folder + can still see that shared folder.BUT ... then I removed linked email1 from my account, and now I can't (re)-link to email1 again ... and actually now I cannot link to ANY OTHER EMAIL addr. (including "i just made that up" email, which can't possibly already be associated with another box account) Top-shelf (useless, opaque) err msg: "There was an error while trying to add anything@wherever.info to your account."POST https://app.box.com/app-api/enduserapp/account-settings/account/add-email{"status":400,"errorCode":"updateAccountSettingsError","data":{"error":"saveFailed"}}... I tried two different web browsers; no saved cookies; fix your app I see many "cannot link to email" support forum messages, and that free accounts are generously granted no way to directly open support tickets, so here's another "link-email (still) fails" msg.

Hi, My customer no access to the box since three months, this is the error message :

I am not receiving any emails from Box more than 1 year. I have cross verified Junk Folder. No emails was received from Box. Even I Tried to reset the password but that emails also not received. Kindly look into this and help me to fix this issue.

Hello Box Support, Thank you for previously running the script to reset incorrect storage amount on my account. Unfortunately, the issue is back again, so could you please run the script one more time? Thanks again and have a great day. 

I use Box.com for clients to upload their tax documents so I can prepare their taxes.  I'm sick of them uploading crappy jpegs of documents.  I want to restrict the file upload type to PDF only.  How do I do this?