Support Forum

hi My disc shows full even though it is not full

I upgraded my account and loss all my files - need help to recover then 

Storage shows as 100 GB full when there are less than 30GB in account. Hopw do we remedy this silly problem?

Hi, I can't get access to my account anymore because I changed my cell phone and can't get through 2FA. Could you please help with that?

Greetings, I have publicly accessible documents saved to Box. Those documents are easily accessible from a desktop web browser even if the user does not have a Box accout. In contrast, I can't figure out how to provide general access to the same documents when a user attempts to retrieve them from their mobile device. There appears to be a requirement that the user have the Box app & a box account. This creates a barrier I would like to avoid. It would be very helpful for mobile users to be able to access public docs saved to Box without the App on their phone. Any tips would be appreciated.  Thanks,JF 

The issue is present regardless of which folder I am uploading to and what files I am uploading. Also, why are we not able to get technical support if we are using individual plans????

Can I please ask to downgrade my account to free account from April 1st 2024? Thank you very much. 

I deleted the file and deleted the trash can, but the storage capacity does not increase.It's a free accountI would like this problem to be resolved

I work in IT for a University and had an issue recently where spell check is not working in Microsoft Word when opened online through Box. When in a Box document through Microsoft Word the two words are not underlined to identify they are misspelled. When in Microsoft Office 365 online Word document the two words are underlined to show they are misspelled.    I noticed the versions are different between the Office 365 and Box Online Word.  Microsoft 365 Online Word: 16.0.17512.41003 Box Word: 16.0.17512.41003 I have updated Box Tools, Ensured the latest .NET framework was installed, cleared cookies and cache, and tried a different browser and computer. Can someone please give me an idea to resole this issue?   Thank You!

I deleted old files and storage size hasn't changed. I am trying to open a new file and add files but keep getting a "need more storage" message. 

Who can help me to run the script for problem with space. I have no files in my account, and box says I use almost 3gb Box support can run a script for specific end-users’ accounts as an attempt to fix the data inaccuracy issues around user storage size, folder size, and item counts.

I am using the latest version of Box for Android. When I'm viewing any PDF file I have stored in Box, and I click on the three lines with dots icons in the top right, to view the menu which contains outlines and bookmarks, I go to bookmarks and see it's empty. Tapping on the plus icon in the bottom left does nothing, as does tapping the pencil icon in the bottom right. This was also broken in the same way on the version of Box that was the most recent in early February 2024.

I recently lost our domain which includes access to the email account that I used to setup the box account, I can't access the email in order to reset my password neither can I access files stored in my box account. How can you assist me regain access to my old account if I can't get access to my previous email?

I'm an individual member, and I have two accounts with different email address. I haven't been able to log into one of my accounts after replacing my mobile phone. When I try to log in, a window popping up and it says that 6-digits code was sent to an authenticator APP which I don't have in my new mobile.I would like you to disable 2FA of the above-mentioned account. I'm logging into with my other account and writing this. Hope to hear from you soon.Thank you. Best regards,Manami

New member unable to use New+ option. We have 18 members but for some reason the latest member can see the 'New +' button but it is greyed out.  I have search help and can confirm this is a paid member and not a free account.  Can you help please?

Could you please help me understand how to find out when a shared link was created in Box.com? I'm interested in reviewing the Shared-Link report to locate links that were generated before a certain date.

Is there a setting to use to send the Box System Logs to Rocketcyber?

ファイルを削除しても容量が回復せずアップロードができない状況です。 改善をお願いいたします。 ※10GBの容量

Hello! I am unable to add a couple of users to our organization because they have existing Box accounts.

We are trying to add an external managed user to our account, and we receive the error message "cannot add deactivated user." How can we resolve this?

Hello, Midway through a Box Relay workflow, the workflow stalls and I receive the following message: - Unable to move file The workflow is unable to access the file. The permissions may have been changed and restricted workflow access.   -   Are there any common reasons for why this would happen? The workflow has worked perfectly up until this point.

I delete all my files, but the [file usage ] not change.

I reinstalled Box sync, still files are not syncing.

I keep receiving an error every time I try to send a document for signatures. This has been happening for two days. 

Hello, I have a message from you saying that i have a problem with BOX. Please contact me to fix this bug because following your message, i see i can't open .pdf files ...