We are trying to add an external managed user to our account, and we receive the error message "cannot add deactivated user." How can we resolve this?
Page 1 / 1
Hi Alexis,
Welcome to Box Community and glad to assist!
It means that you're inviting a Box user who have already deactivated their account. To address this, please advise the deactivated user to contact Box Product Support or setup a brand new account for free using their alternate email address.
Thanks for posting!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.