We are trying to add an external managed user to our account, and we receive the error message "cannot add deactivated user." How can we resolve this?
Hi Alexis,
Welcome to Box Community and glad to assist!
It means that you're inviting a Box user who have already deactivated their account. To address this, please advise the deactivated user to contact Box Product Support or setup a brand new account for free using their alternate email address.
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