We are trying to add an external managed user to our account, and we receive the error message "cannot add deactivated user." How can we resolve this?
Question
Managed User Deactivated
Hi Alexis,
Welcome to Box Community and glad to assist!
It means that you're inviting a Box user who have already deactivated their account. To address this, please advise the deactivated user to contact Box Product Support or setup a brand new account for free using their alternate email address.
Thanks for posting!
Sign up
Already have an account? Login
Community access is available only with a Box Account.
Sign in with your Box AccountSign in to the Box Community
No account yet? Create an account
Community access is available only with a Box Account.
Sign in with your Box AccountEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.