Question

Storage shows Full, when it is not by a long shot

Forum|Forum|5 months ago
May 23, 2025
1 reply
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community-manager
Box Employee
34738 replies

Storage shows as 100 GB full when there are less than 30GB in account. Hopw do we remedy this silly problem?

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community-manager
Author
Box Employee
34738 replies
Forum|Forum|5 months ago
May 23, 2025

Hi Chris,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!