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Question

Box Relay Stalled - Unable to move file

  • May 23, 2025
  • 1 reply
  • 10 views

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Hello,

Midway through a Box Relay workflow, the workflow stalls and I receive the following message:

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Unable to move file

The workflow is unable to access the file. The permissions may have been changed and restricted workflow access.
 
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Are there any common reasons for why this would happen? The workflow has worked perfectly up until this point.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Carina, 

Welcome to Box Community and happy to assist! 

Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support. 

Thanks for posting!