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Question

Cannot add existing users

  • May 23, 2025
  • 3 replies
  • 17 views
C
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Hello! I am unable to add a couple of users to our organization because they have existing Box accounts.

    3 replies

    C
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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 23, 2025

    I have the same issue.   What is the solution?

    C
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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 23, 2025

    Hi can you provide us with an update and also the ticket number would be useful.

     

    C
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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 23, 2025

    Resolve via Case #3054764.

    The issue was resolved by reverting to the old design:

    1. Open the Admin Console
    2. Go to Users & Groups
    3. Click Leave New Design




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