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Bug : Bookmark in PDF File Not Working

  • May 23, 2025
  • 2 replies
  • 11 views
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I am using the latest version of Box for Android. When I'm viewing any PDF file I have stored in Box, and I click on the three lines with dots icons in the top right, to view the menu which contains outlines and bookmarks, I go to bookmarks and see it's empty. Tapping on the plus icon in the bottom left does nothing, as does tapping the pencil icon in the bottom right. This was also broken in the same way on the version of Box that was the most recent in early February 2024.

    2 replies

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 23, 2025

    Hello, 21603289190419

     

    I can see your query and I give you my best results please see the below info and follow step by step.

     

    It appears that the bookmarking functionality in the Box Mobile app for Android has been temporarily disabled due to persistent crashes. The resolution of this issue is dependent on a third party, and once a fix has been deployed, the bookmarking feature will be re-enabled See here: https://support.box.com/hc/en-us/articles/4947552158355-Box-Mobile-Bookmarking-Android.

    In the meantime, if you need to work with bookmarks in PDF files, you might consider using alternative PDF viewer apps that support bookmarking. Apps like Adobe Reader, Moon+ Reader Pro, and ezPDF are known to offer robust bookmarking and annotation features.

    Please keep an eye on updates from Box, as they will likely announce when the bookmarking feature is available again. Updating the app regularly can ensure that you have access to the latest features and fixes as soon as they are released. GM Socrates

    C
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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 23, 2025

    Thank you very much!


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