Hit monthly bandwidth limit despite "unlimited storage Enterprice" plan - what are the actual upload caps?

Hi everyone,

Last night while uploading data ~11.9TB(this month) we received an in-app notification that we've exceeded Box's monthly bandwidth limit, with a link to the "Understanding Box Bandwidth Limits" article. Our plan is listed as having no storage limit, so we were under the impression we could upload any amount of data - this was actually the key factor in our decision to use Box.

I have a few questions:

1. What is the actual monthly bandwidth limit for our account?
2. Now that we've exceeded it, how much will our upload/download speed be throttled? Is there a specific reduced speed, or does it vary?
3. When exactly does the limit reset, and does our usage carry over?
4. Is there a way to view our current bandwidth usage against the limit in the admin console?

For context, we upload a high volume of files regularly, so understanding these limits is important for planning. Any clarification - or guidance on who to contact to discuss our specific plan - would be much appreciated.