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I set up a Box Account recently (using my gmail login for my company) and have been able to log in online with no problems. But on the desktop app, I get stuck in a login loop.
I select login on Box Drive screen, Google Chrome opens I authenticate through Google, and I am taken back to the Box Drive screen with no change.

I've tried to:

- Uninstall/reinstall Box Drive
- Use the Box Reset Tool 

 

Could I get a screen share to see what is going on?

Hi ​@ChristyM, 

 

Welcome to Box Community! 

 

I understand that you’ve already gone through a couple of steps trying to fix this on your own. And please allow us to help you on this. 

 

  • Can you confirm there's not a separate block of some sort on this domain, or anything in the network/VPN that's blocking this or any other Box domains to allow pass-through access for Box Drive to login? You can use this support article for all domains that should be made available to Box users for managing their content: Configuring A Firewall For Box Applications. 
  • Since it loop you back to the login screen, can we confirm if you have a Google account associated with Box?
  • You can check this by:

Logging into the Webapp (Box.com) > Go to Account Settings by clicking the user icon in the top-right > Go to the “Integrations” tab. If there is a Google association, please remove it and try again.

 

In case that the suggested fix didn’t work, please reach out to our Box Product Support team by submitting a support case. 

 

Hope it works, and enjoy your weekend ahead! 

Problem described in title.

I’m asking for my colleagues who are working with me on a research project. They are non-U staff. I asked University IT who directs me to box support and says “For Box Drive to work properly all drive must be encrypted which it a process that is not recommended for a person to do on their own.  These users will need to reach out through box.com support or just use the Box web interface.”

What could be the reason and is it possible for my colleague to use box drive?

Hi ​@IrisF, 

Welcome to Box Community and we’re glad to assist! 

 

We moved your post to this related topic, please see the suggested troubleshooting steps below: 

 

 ​​​​

  • Can you confirm there's not a separate block of some sort on this domain, or anything in the network/VPN that's blocking this or any other Box domains to allow pass-through access for Box Drive to login? You can use this support article for all domains that should be made available to Box users for managing their content: Configuring A Firewall For Box Applications. 
  • Since it loop you back to the login screen, can we confirm if you have a Google account associated with Box?
  • You can check this by:

Logging into the Webapp (Box.com) > Go to Account Settings by clicking the user icon in the top-right > Go to the “Integrations” tab. If there is a Google association, please remove it and try again.

 

Meanwhile, if the issue persist, kindly reach out to your internal helpdesk team to coordinate with the Box Premier Services team. 

 

Thanks for posting! 

I keep getting stuck while trying to log in to Box Drive. It asks me to connect, the browser opens where I log in, and then the desktop app re-opens, again asking me to log in. 

 

I have uninstalled and re-installed the application, nothing works. 

Thanks in advance for your help! 

 

Hi ​@kathili, 

Welcome to Box Community, and we’d love to assist!

 

Also, I moved your post to this related post. Please do join the discussion. 

 

In the meantime, please follow the recommended troubleshooting steps for your login issue: 

 

  • Can you confirm there's not a separate block of some sort on this domain, or anything in the network/VPN that's blocking this or any other Box domains to allow pass-through access for Box Drive to login? You can use this support article for all domains that should be made available to Box users for managing their content: Configuring A Firewall For Box Applications. 
  • Since it loop you back to the login screen, can we confirm if you have a Google account associated with Box?
  • You can check this by:

Logging into the Webapp (Box.com) > Go to Account Settings by clicking the user icon in the top-right > Go to the “Integrations” tab. If there is a Google association, please remove it and try again.

 

 

Hope it works, and please let us know if you have questions!

 

Hi ​@Rona Box,

 

Thanks a lot for your response. The website is not blocked by the firewall, and I do not have a google account connected to Box. 

Anything else I can try? 

 

Thank you! 

 

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