Support Forum

I try to sign into our account and I cant, the app reopens and tells me to sign in. I downloaded it from the box download section. We use a google account to sign in. How do I sign into box drive?

I have canceled the mobile number for receiving the two-factor authentication code. I want to disable two-factor authentication so I can log into Box. Please tell me how to resolve this.

My box is showing 183 items in trash which i need to recover but my trash foldeer is empty and doesnt let me see what was deleted let alone recover it can anyone assist asap?

Is it possible for 1 account to be co-admin to 2 different box sites? 

I have a folder: Folder A In the User Activity report, I can see it was created in parent folder X. Same report, it was moved out of folder Y, several months later. There's no record of it having been moved from X to Y. I've tried running reports for the parent folders as well, but they show no changes, renames, or other activity. Anything I need to do to figure out how the folder ended up in Y?

size report wrong please reset

Hello Box Support, we need to disable 2FA for multiple Box accounts for our team because the phone number we used is no longer active. Can you help us?  

I have Box Sign integrated with our Salesforce org. I have set up a Box Sign button on opportunities that should allow users to select from a couple of templates and then send the documents for signature to contacts linked on the opportunity. As an admin, when I run through the process, it works as expected. But when non-admin users try to send the Box Sign a couple issues occur - A BoxSign record is never created when they do it. This is crucial for the automations I have built off of the BoxSign record to update Salesforce When they click "Preview and Send" on the Box Sign screen they either get a green toast message saying the Box Sign is queued successfully and then nothing ever happens OR it attempts to load the preview page and then an invalid link error throws (see below) There seem to be some permission issues going on, but I cannot figure out what they are missing.

Hey there,  So, whenever I try to pin more than 1 folder to my quick access sidebar, I keep getting the error message "insufficient disk space available".  I've tried a few things on my PC (running Windows 10) like deleting files, clearing the trash bin, and running a disk cleanup.  I also cleaned out the trash bin and removed unnecessary files in my Box account, which has 3.4TB of space.  Even after uninstalling and reinstalling the Box application and clearing out leftover registries, the issue still persists.  I would really appreciate any help you could offer. Thanks a bunch!

I am trying to add a new member to my account but they are not receiving the email.  We have checked ’All Mail’ in Gmail.  No email.  Please advise. 

I set up the account with our admin email and need to change it to mine to use all the functions properly. Thank you!

I have a Box account with my university, but when I try to reset my password, I never receive an email to my school email address. I checked my spam folder, and anywhere else where the email could have been sent, but I cannot find it. 

Lately, I have been experiencing issues using Finder with the Box Sync extension on Mac. When using the search bar to find files available on the Box webpage, I get a "folder does not exist" prompt. I am also receiving "failed to upload" notifications when creating new files through Box Sync. When I go to the webpage, they are there under an untitled folder. I believe everything has plenty of storage space left and the programs are all up to date. Any help is appreciated. Thank you

Created account using a Google sign in, but now it wont let me set a password for the account. Need to do so in order to access a shared folder.

The last couple of days work with box is growingly dissatisfying as folders all of a sudden do not show their content anymore or files cannot be opened by programs like EXCEL although they could be opened before.Logout of box and re-login partially helps, but then after a while the next folder appears empty though it is not. I wonder what is happening here and how this "feature" can be fixed at once.

I can’t find “google login “on app, so how can I login to box? I tried login on browser and choose google login, but it ended up opening app as login page.

Recently, I can not enter shift key in box notes. For example, when I want to enter capital A, I push shift and [a] key. But. [A] is not display in box notes. I see it as not response. Please help.  

Some files have a red dot. When I upload it via the website, it says, I don't have enough space. But I still have more than 50% of usable space. Experienced this 4 years ago too. Also, please make sending a ticket easier. I feel it unnecesary and not useful for the community if we post all concerns here and the only response we see is that you have created a ticket. If there is that system, I couldn't find it. thank you.

I am trying to add two existing users that have accounts with their work email addresses to our Business account that I created.  However, it gives me the error message and I have followed the steps in the aid that I found but it still will not add them.  I have tried it twice.

I have a Box account for my accountant and need an additional one to collaborate with a designer.  How can this be achieved?  Thank you!

After installing BoxDrive and launching the app, the login screen appears. However, even after logging in, it keeps returning to the login screen repeatedly.

Hi, I deleted a lot of files from our storage and also emptied the trash. I saw on your website that the storage usage can take up to 1 hour to update when it's just a few files, but 1 hour later it still hadn't updated. On the website, I saw it can take 24 hours when a lot of files are deleted. In my case, I only deleted 5 GB of files and less than 100 files. I didn't find any documentation on how to force the update. I can't send new files because of that. Best regards,Mathis

I was able to open the Microsoft excel online and edit, but now it's says loading but never actually opens the file. What should I do?

Dear Box Support Team, I am experiencing an issue when trying to create a password for my account. Every time I attempt to set a password, I receive the following message: "There was a problem while changing your password." Unfortunately, the message does not provide any additional details, so I am unsure how to proceed. Could you please assist me in resolving this issue? If there are any specific requirements or troubleshooting steps I should follow, kindly let me know. Thank you for your support. Best regards,Mashiro　Kuwano

I cannot access my account; this only happens with one of my accounts. I have tried different browsers, but the issue persists. My other accounts do not have this problem