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Question

Authenticator App

  • May 27, 2025
  • 1 reply
  • 21 views
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Seen others here with the same issue. I cannot log in with the account that I need to because I have a new phone and do not have the authenticator app connected to box anymore.

Thanks.

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Hi David, 

    Welcome to Box Community and glad to assist! 

    For any login-specific issues, we recommend working directly with the affected user. Can the user contact Box Support by creating a new ticket here?

    We'd love to further assist! 


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