Seen others here with the same issue. I cannot log in with the account that I need to because I have a new phone and do not have the authenticator app connected to box anymore.
Thanks.
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Hi David,
Welcome to Box Community and glad to assist!
For any login-specific issues, we recommend working directly with the affected user. Can the user contact Box Support by creating a new ticket here?
We'd love to further assist!
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.