Support Forum

I've shared a folder with two individuals who are now getting an error message about a 10GB limit.  Please help - thanks!

フォルダは削除できません。ごみ箱が表示されない。そのフォルダは、所有者を移行したフォルダです。

ストレージ容量が上限の100GBに達して、早急にバージョンアップをしたいと思っています。バージョンアップの際にアカウントを減らしてバージョンアップしたいです。人数が現在契約の10人からしか選べなくて困っています

Thank you for your help. I would like to restore my deleted account, but I can't submit a ticket.

I am unable to log in to my BOX account. While there are no issues with my username or password, I cannot proceed without the verification code. Could you please assist me in recovering access to my account? Thank you for your help.

I have three licenses. I have only registered two users.On the Users and Groups tab, only two registered users are displayed. However, it is displayed that three licenses have been consumed.On the Insight screen, it is displayed that two users are managed and one license remains.How can I fix this?

Hi I just upgraded to enterprise and need to add users with existing accounts but I just get an error, I cannot invite them. Can you please post the solution to this problem so every other person that has this issue doesnt have to email you about it?

I am a BOX user with an Individual account.As an external contractor, I have been granted "Editor" permissions in a company's BOX group.However, I am unable to use the File Request feature. What should I do if I want to use the File Request feature?

Two-factor authentication cannot be changed. Even if you delete the current authentication method, you cannot switch to another method. Authentication App → QR code is not generated (see image below) SMS Text Message → Phone number is invalid. Email Address → Email address is invalid.(see image below) I would appreciate any advice on what I should do.

Just earlier today, I wanted to change my plan from [free] to [starter] for one person and one month, but I made a mistake on the screen and processed my credit card payment for one year and three people.Can I change the payment amount to one person and one month?

When I logged in to the box, I was asked to reset my password, and when I logged in after resetting my password, a message appeared and the shared content was no longer displayed. Message: Oops! We can't seem to find the page you're looking for. Please tell me how to solve this problem.

I see a number of posts about this same issue, please let me know how to fix.

納品書と請求書のPDFのメールが届いたので https://miuraz1959.box.com/s/bluirir1q893dn43a4xg79gi8w2a0kbt 上記にアクセスしても利用できないようです   この共有ファイルまたはフォルダのリンクは削除されているか、利用できません。 間違いだと思われますか? 心配しないでください。オーナーにメールを送るか、Box サポートにご連絡ください。私たちがお手伝いします。

I am trying to generate keys to verify webhook, but all of the tutorials reference a webhook tab in the dev section that I don't have. I created the webhook for my app with the api.

Hi team,    I would like to validate File name and extension of each files before upload the bulk files into BOX  var uploader = new Box.ContentUploader();  //shows upload UI element  function showUploadContainer() {      uploader.show(folderId, ACCESS_TOKEN, {         container: '.container'     });           }  uploader.on('beforeupload', function (data) {     alert(data[0].name); // This popup works. But There is no way to stop firing or excluding the file in the uploader widgets. After this message, If I click upload, it uploads the file without any issues     return false; (This is not working)  }); when I upload the below files, I want to get the error message like you cannot upload as the file name has special characters (%) and file type not accepted aaa.pdf aaa.html aa%a.docx      

Hi all, I have 2 box accounts from 2 different organisations.Is it possible to open the folders in each of these accounts on the same 1 computer ?

Hey,  I was shared a folder and no longer can get access to it. Do you know why I can't and what I need to do so I can access it again?  Thanks 

I am attempting to upload files, and am told that account storage limit reached. I checked my account in admin console and i have 500 GB storage and have used zero. What's going on? Could you help me. ASAP?  I'm under a deadline.   Ryan 202-258-7403

The authenticator app I have been using does not have the generative codes for logging into Box, and I am unable to reset the 2FA thorugh account settings as the QR code is stuck on a loading animation. When I disable 2FA and refresh the page, the original 2FA method comes back as if it was not disabled. I have used all 3 of the back up codes to gain access, and I am unable to generate new codes as it gives an error when I try.

Basically I lost my information because I think someone had access to my account is there a way to get it back?

Hey Folks,  I am wondering if anyone can help me submit a ticket. I was told by a Box employee to go to this site to submit a ticket but have not been able to locate where to go to submit a ticket. Thanks, 

Hello, we're having major issues with Box at the moment (can't upload or download, slow to load any files, etc.)  The status site says everything is fine but downdetector shows otherwise. Can someone look into this? 

I can log in and see my parent folders, but I cannot access any content within these folders. I had access earlier today. My co-workers are having similar issues. What should we do?

Deleting files does not reduce storage spaceI'm having trouble, please help!ID is personal information-redacted

I need to create a strong password on my account but in order to do that I need a password in the first place. I keep getting an error message when I try to do so.