Support Forum

an employees email is associated with an old account that was deleted.  but we are not able to add that employee to the company box account as it says it is associated elsewhere.  Am told to ask tech support to help but there is no way to reach tech support.  This is urgent 

My team is currently transitioning from SharePoint to Box and we are looking for the CMMC shared responsibility matrix from Box for a Fedramp classification.  Thank you,  Matt 

As a service I need to scan files on box of Users. Since I will exceed the API limit under the quota given by Box as per purchase. My Client informed me the api calls made form Apps in Box integration are free. So, Is it true that If I make API calls from the clinet-id and client-secret that of APP published by us and added by our client will be free. Will this not be counted in quota.Since plan supports 100K API calls and can I make >100K API calls free.

TTSIA, but for some files I am able to update the file version and for others I am unable to update the file version. When I right click my only options are to download pdf, sign or request signature, or report abuse. I need to know how to update the file version for these files! 

User replace his phone, how can I reset the MFA for this user?

I sent a file to a customer, multiple recipients. They told me multiple times that they are now getting phishing emails from Box.

Hi, One of my clients is trying to access a Box folder as a collaborator, and she received an error message saying the following: 403: Your client does not have permission to get the URL. Here's a screenshot. She already tried using a different browser and deleting cookies, but nothing worked. What other alternatives could she make so she can access it?

Hello, I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and Chrome. I am unable to set up my password. Please help. Thank you.

Hi, I've been using Box with my team for the past nearly two years, and specifically working in a folder for the last 9 months or so. All of a sudden, I can no longer find the folder - can you please help?

Hi, We switched from Business Plus to Enterprise Plus. I asked a customer to upload using a form but the website is stating that the limit is 32GB, not 150GB. Please check ASAP! Thanks!

I have two file folders that are empty. These also had sub-folders and those documents are also missing. I checked the trash folder and they are not there. Please call or help me with searching the folders. Thank you

Admin Console link in the navigation bar is not visible.

Unable to add user due to an error which reads "Email already used in a Box account but not associated with an enterprise"    This user has not been associated with anything from what I can tell before, so this error is odd. I need to get this person added to the workspace.

We need to change the developer associated with one of our apps.  They are no longer with the organisation.  How is this done?  

I install the Windows version and when logging in it goes back to the browser opening screen and it stays in this loop and I can't use it.

I can find NO way to get to Box Customer Support - I need to have an Admins account disabled AND make sure I have two others enabled. How do I do this?  

No other editors have the document open. I cleared my cache and cookies, logged out and back into Box, and still see this message. It's preventing me from editing the document in Word on my desktop. Anyone else run into this issue and find a solution?

Is there any way to use a Search query similar to the one below in Box Drive.filename:*3.2.S.2.1* path:*OLP*   Currently I had to donwload the whole folder and use the Explorer to get my work done, as the Box Drive does not support the expolorer search.I have a folder with 600 files sorted by country and I need all files that contain 3.2.S.2.1 and OLP in their path.

I been using box for years then this morning I load my computer I get an error: Failed to Start embeded python interpreter then I go to my box app and the icon disappeared       

Hi, please i need to move my BOX drive from drive C to drive E. can you please assist?  

I was sent a link to a folder but can not upload files to the folder. Please advise.

HelloI am having an issue with Box.com. When I open a PDF file from a main folder and try to paste its link in another tab in Chrome, it doesn’t work. It doesn’t open in other browsers either. The link works the first time when opened from the main folder, but after that, I get a 'file not found' error when copying and pasting the link. It seems like the link only works the first time from the main folder and needs to be opened from there each time. I am not the folder's admin—could this be a setting issue, or is there another problem? The links are exactly correct.How can i solve the problem?ThanksRegards 

I saw that there were some comments as far back as 2 years ago about BOX not working with InCopy. I'm trying to find out if anything has been addressed with this as I am still having issues with editors not being able to see changes they made and not being able to sync with stories. Our editors are wanting to abandon InCopy and just start working in InDesign. That opens up a lot of potential risks. Looking for solutions to BOX working with InCopy so we can continue the workflow if possible.

I added a collaborator who is receiving this error when trying to access a file I have given her permissions to access. I have resent the invite and she has tried on multiple computers with no luck. Please advise.

I'm trying to upload a video to my box account, but I keep getting a message saying my storage is full even though I've used less than 1gb. It's an urgent file I need to deliver, and I've even upgraded and paid £11 for a month as I thought this may help but it hasn't. Please can someone help asap? Is there a number for support/or live chat - I can't see any support from BOX on how to access support and speak to someone.