Support Forum

Hello, I'm having trouble accessing a share for which the sharer has required a strong password be set. Our IT enforces SSO, and so we log in with our Google accounts and never have an opportunity to set a password. When I attempt to do so in 'account settings' it simply produces a generic error message "unable to set password". When trying to use a password reset function, no email is received, and it isn't being filtered or quarantined as confirmed by the mail admins.   How should I proceed to set the required 'strong' password?

Bonjour, j'ai des problèmes de chargement et beaucoup de message d'erreur dans mon box, donc je ne peux plus rien enregistrer!

Unable to login to my USAfx account, even after changing the password.

Hi,  I am not receiving the verification code for another account.

I need to inquire about my account but I am unable to send a support email to anyone to discuss my issue. Why can't I communicate with a human to address my specific issue at hand. It cannot be answered in a support forum for it is private in nature. Where can I access the actual support request form? I am a new user and am not enjoying the experience thus far.

サインアップのメールの再送信をお願いします

Hello Box Team,I am trying to get data after Selected Date in selected Folder I am using dll with Below Code in C#  searchTermFiles = boxClient.SearchManager.QueryAsync(          query: keyword,                             // Names, descriptions, text contents of files, and other data          ancestorFolderIds: null,                          // Searches to specific parent folders          contentTypes: new[] { "file_content", "name" },                       // Can be name, description, file_content, comments, or tags          limit: limit,                                                 // The default is 30 and the maximum is 200                                    type: "file",                                                 // Can be file, folder, or web_link,          scope: "user_content",          //fileExtensions: new[] { "docx" },          //createdAfter: isFirstTimeScan ? null : DateTimeOffset.Parse(keywordCollection.ModificationDate.ToString()),          //createdBefore: DateT

I am looking for advice on how to effectively organize and manage shared folders in Box for a team. My goal is to ensure that each member has access only to the files and folders they need, without compromising other users' permissions or workflow. Are there any tools or features within Box that can streamline this process? Additionally, tips on folder structure and naming conventions would be greatly appreciated! Regards,AishaPikePass        

When I follow the link to the application site, a message appears stating that the page not found.

I got a new phone and can't reset 2 factor MFA 

We have been using Box to receive files from internal platforms and other sources, and for the past two years, we've been using Box Drive on our Windows server to sync these files from the cloud. However, as of yesterday, we are receiving sync related errors C:\Users\srv-sisense-mft\AppData\Local\Box\Box\logs [error][2025-03-04 00:23:08.224353][0x0000274c][BoxShellExtShim.cpp:197][SetupReloadEventAndWait] Failed to create reload event: 0x80070005 Box version -2.42.213 Could you please assist us with resolving this issue?

Help! I have another account I use <personal information - redacted> - not this one. That account has 2FA enabled. I have moved from Hong Kong to Singapore, and now the 2FA keeps sending the 6 digit code to my old number. Is there a way to update my phone number so I can log in?

I'm a new user migrating from Dropbox. Wow! Lack of support is scary.... I am using Box to sync with a Synology Drive. I need way more than 10 GB of space. I need this updated to what I thought I was purchasing, i.e. the unlimited storage plan.  Not a great impression. I thought I had purchased the "unlimited storage" plan and only get 10 GB of public cloud quota. What do I need to do to raise it to at least a TB?  Can anyone in support help or are we basically left to search forums in hopes of answers? 

Hello Box Support, My company has an old box setup with an email account from a former employee. We are looking to get access to this box account. How would we go about getting access to the account? We can prove the email address belongs to our company.  Is there a support email or phone number we can call? Thank you.

When I try to open a google doc from the BOX, I get a "sign in to google" page and every time I try to sign in it brings me back to the same page. I tried enabling third party cookies and I still have the same problem.  Please help!

Because these staff members do not have their own Box accounts, (they only received them to sign/approve) our administrator says he cannot remove them from the suppression list. How are they being recognized and suppressed by BOX without their own accounts? What is the fix? It has been almost a month and delaying work greatly as we are a paperless office.

When clicked on app in File, the auth_code genrated is not useful for other files. Can we have some global auth_code or access_code generationObjective: Client will install our app from Box Integration and click on app will share the auth_code and generate authorization code OR share the authorization code. Will use that code to make api calls to scan all files.Problem: One File produces Auth_code and that only gives access to that file/folderAIM : to make api calls from backend to the User's Box and get all Users. Files, Folders and Download the File.I have asked for all permission still when client adds my app, he is not having access to list users. How to fix these issue ??

Whenever I try to log in with my 6 digit authenticator code.  It tells me it's invalid. How can I deactivate 2FA or change it to a phone code, if I can't access this account?

Hello - I am working in Canvas and occasionally it just locks me into a "view only" mode. If I try to edit on iPad, I'm still locked into "view only" mode. Any help / experience with this issue would be greatly appreciated. Thanks!

I can't use importrange in a spreadsheet. Are there any restrictions on the formulas I can use?

I created an ID (account) by mistake and would like to delete it.

Hello, I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise. How do I connect this account?  

Hello, I am having QR code problems which are hyperlink to pdf assets in box.  Initial stage, the QR codes worked fine. After a few months, upon scanning the same QR code, box displayed error message: The requested page does not exist. Note: There are 264 individual pdf assets (in box), they were not moved; file names were not changed. I am using Mac. QR codes were generated via a freeware called "QR Code Generator"TIA

Im unable to change a users email address to another one. Keep getting this error saying unable to save your changes. Users email is invalid. It is a real and valid email address. Could we please get some assistance or troubleshooting steps for this?

Just upgraded but not getting additional storage which I paid for