Support Forum

Hi, I got the email regarding the bandwidth violation. They said they have implemented preventative measures to limit my bandwidth. I also read their article page "Understand How Box Measures Bandwidth Usage" I'm using Business Plus plan at the moment. If I upgrade to Enterprise Plus plan, would it solve this limitation? It's pretty urgent that I'd like to resolve to use their services again as fast as possible. Any information is greatly appreciated!

There is no information to assist with adding a user with an existing account. It is an enterprise account and want it merged with our BOX. Is there any way to get assistance from someone to help wit this setting.

I logged in via google and wanted to create a password which leads to an error but there is no help  

An invite link was sent and they get a Google Error message everytime they attempt to click it. This also happened to me, but eventually randomly started working. Can I get personalized support to get the invite link to work properly for my colleague?

I have set up two-factor authentication for logging in.When changing my PC, I was unable to transfer the MFA settings from the old PC, so the authentication code is not being generated during login.I would like to change the MFA device. The account in question is as follows:<personal information-redacted> Thank you for your assistance.

I have a vendor and a customer requesting us to use this box , I can view and receive all emails from my vendor, however , I get no email notifications , nor can I see any information on the Customer which is PAc-Sci- Pacific Scientific- how am I able to receive emails notifications from both companies and see what they are sending .  This should not so difficult to manage or to find help. Please advise.

How do you delete an external user SEAT? There is nowhere on your FORUM or here on all these questions, and no answers, to delete an external user seats. Very frustrating.   Please email me or call me if you have my information I'm sure.    <personal information-redacted>

I am using Box Individual user plan and trying to authenticate to Migration Manager. However, after granting access, the Box account is not connected.   Can I know whether Box Individual, Box Personal Pro, and Box Starter Plans be used for Migration Manager?

could not upload with either box app, edge or chrome in android phone "some uploads failed - something went wrong"   what I have tried: -different type of files in different locations, all under 100mb -restarted the phone -changed the permission for edge to allow storage permisisons. Chrome already had the storage allowed -force closed > deleted cache and data -reinstalled the app from app.box.com (not on playstore) -I am viewer/uploader on these files (can upload files on PC but not on phone)android version 10 software V405UA30  

While I know Box Drive's whole goal is not just cloud computing, but how can I used box drive on a Mac without downloading files?  I know I can Unsync them, but then I cannot access the files using Finder.   Is it possible to have files remain in the cloud only, yet access them via finder in the Box folder?   I have zero need for offline access, and a far greater need for my SSD space back.

I have the free plan for box and my employer is trying to give me access to folders with my files on it. Everytime I try and click the email that gets sent out to gain access to the data, the folders and files do not show up.  If i create the folder and have them try to add files, it wont allow it due to file size. How can I gain access here? I should at least be able to see the folders shared to me if the files are too big, but I cannot. 

I was able to put in the email address change, but when I click the link in the confirm address email from box. It asks me to log in (with old email) then asks me to create a local password. I enter that but then it gives me a forbidden 403 message.  I don't think my account is a SSO so I'm not sure why this is happening?  

I was invited to an external box, however, to access the box I need to update my password. The problem is I'm registered and signed-in using Google single sign-on, so I dont have a current password.  Any idea how I get around this.

I need to be removed from the account. There is already a verified co-admin. I cannot transfer admin rights to him. I get this message: "You do not have permission to confirm this administrator transfer. You may not confirm the administrator transfer. Please log out and try again after logging in as the administrator."

Hi, I and my staff are receiving the same "Unable to Open" and "Unable to Save" errors while using Box Drive. This just started happening this morning, just after 9am-CST. I located a "troubleshoot," but we are not IT skilled and the directions were over the top for most of my staff. Please provide assistance as soon as possible.

Not sure what to do.  I am logged in with the email that the link was sent to, all I did was reset the password to the account and I can't get the data.  The send has resent it twice. 

I copied a significant number of files to the Box Drive and most of them uploaded correctly. The final 8600+ did not upload and I am getting the following error message for each one: "The account this folder belongs to has run out of space. Contact the account administrator to increase storage." According to my account admin, we are not over our account limit.  

When I make changes in box by box drive I get an error that mentions to check my network connection and try again. Everything works fine on my side and other members of my team have the same problem even if we are not in the same office

We create documents that we need to upload to a client's Box.com folder via a C# .NET console app using the .NET SDK however I can't find any documentation on this process. I assume our client would provide us with a Client ID and Client Secret, along with the ID of the folder in which the documents should be uploaded to, but I don't know what to tell the client on what needs to be done on their end to facilitate the uploads. I would greatly appreciate it if someone could either provide me with the steps, or a link to the Box documentation, that describes this process.

Please see screenshot below. I installed BoxToolsInstaller.exe. But when I click on the first icon, the word document is opened with autosave off. I do not see what the other people are doing. I need to save and stuff does get saved on the cloud. But this is not ideal, it should behave as Teams/Sharepoints behaves; you open it with Desktop App and everyone can coedit and everyone see where people are and write in real time. Is this feature available? If not, when will it be?  

When creating a document and saving in Box Drive, I get a Message saying 11 Errors-etc and a Retry All button below.  I can still view the documents and they are saved but the errorstillappears.

Everyone in my office is having issues with Box uploading and syncing files but Box Status says everything is green. Is anyone else having issues today?

We have 100GB of storage for Box and have used 71.9GB as of today, but several of our users are getting the message that storage is full and cannot upload anything.  Please can you help us?  Thank you.

I have set up Box Sign in our Salesforce org and created a Box Sign button on the opportunity object. The design is to select from a set of templates and then the process pulls in 1 or 2 contacts from the opportunity as signers and then the user can send the Box Sign from there. When running this as the admin, it works seamlessly. I can click "Preview and Send" to preview the document and then send from there. When I send, it immediately triggers the email to the client to sign and a BoxSign record is created in the BoxSigns related list on the opportunity. When my non-admin users run this, if they click "Preview and Send" the preview never loads and instead a "Box Sign is queued successfully" green toast message displays OR sometimes it tries to load the preview page, but then throws an invalid link error. The biggest issue is that when the non-admins select either "Send" or "Preview & Send", the BoxSign record is never created in Salesforce.

I need help recovering some deleted files as I downloaded to my laptop and it has been wiped. I know the grace period doesn't apply to free accounts but I'd be prepared to pay for an account if I could get the files back.