Support Forum

I'm posting this from my old  (personal) BOX account as I am not able to log in on the New (company)  Box account set up for me by the company I am now working for. They have recently set me up with a company email,  and now that that is up and running, I have been invited to the company BOX account.  No notifications have arrived,  I have tried setting up a new box account with the new company email address.  No 2FA notifications arrive to my new company email address.  How can I get help with this issue? I tried logging a ticket, using the company email address this morning... what if I don't receive those emails either?

The website has not been letting me upload links to view on browser and has been down for the past 3 weeks. I need to view over 7000 reports and it's a major issue. Please fix this server, so I can continue working. Multiple of my coworkers are having the same issue. Help support PHONE number would help as well instead of a webpage with no links to support. 

Hello I have some folders missing, can you help me with restoring them? 

Hi. There is a collaborative folder that our team works on with other teams, and it has disappeared completely- we tried searching for the files that existed in that folder and they're nowhere to be found. Each of us checked our trash in case it was accidentally deleted, but seems like that wasn't the culprit. Can someone help us track it down and get it back to where it was? Thanks in advance! 

HelloI am having an issue with Box.com. When I open a PDF file from a main folder and try to paste its link in another tab in Chrome, it doesn’t work. It doesn’t open in other browsers either. The link works the first time when opened from the main folder, but after that, I get a 'file not found' error when copying and pasting the link. It seems like the link only works the first time from the main folder and needs to be opened from there each time. I am not the folder's admin—could this be a setting issue, or is there another problem? The links are exactly correct.How can i solve the problem?ThanksRegards 

I started a trial two weeks ago and need to change my seat count from 18 to 13 ASAP.  Reason being I need to use Box Shuttle to migrate some data, but it is not available during the trial period.  I have now opened two separate support cases over the past FOUR DAYS with what seems like a very simple request.  Change my trial seats from 18 to 13 so that I can immediately convert to paid and start using the product.  Is support normally this unresponsive?  Seems like they would be eager to help in a situation where someone is trying to pay them early.

I m currently a free account user. If I now upgrade my account to pro, can I revert my existing files to a prior version?

I have spent hours trying to do this on many occasions and no success. Can someone in customer service just not help me? thank you

Recently, BOX Drive suddenly went offline, and I tried restarting the PC and uninstalling/reinstalling the app. However, after uninstalling and reinstalling the app, even after signing in, it doesn't stay logged in, and a login prompt keeps appearing. Even after entering the credentials, the prompt appears again, preventing me from using BOX Drive. I researched and tried methods using commands, but the situation hasn't changed. Is there a solution to this problem?

I have an old box account that I haven't used in over 6 months, and I can't remember the password. when I tried to reset the password, I do not get the email. I have checked my junk email and it's not blocked by my firewall. What else could be stopping this from being sent to me?

Hello, I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and Chrome. I am unable to set up my password. Please help. Thank you.

I am currently receiving a "Storage Limit Exceeded" message when trying to upload files to our Box account. However, it should include unlimited storage. Given this, I believe there might be an error with our account limits. Could you please look into this issue and help us resolve it?

i have been trying to run this Api (https://{{api.box.com}}/2.0/docgen_jobs) in postman for so long but i am not getting the output . 

Hello,  I am working with a coworker who is having trouble locating her 'reset-password' email. They have checked their spam folder as well and still no luck. Is there a way to fix this or resend it to make sure that she receives the email? Thank you. 

É possível a restauração de um conteúdo que foi apagado a mais de 1 ano? Se sim como devo proceder para a solicitação?

Hello Team, We are using the box to share files with our external parties. My admin had left without handing over admin power to co-admin. Since admin has enabled 2fa we cannot perform certain actions we suppose to. Can you help override this 2fa?

I am in urgent need of assistance.  I had recently logged into my account, and to my shock, I had noticed that we are missing hundreds of files and folders online.  I have not trashed, moved or manipulated any of these files, and require urgent assistance in troubleshooting WHY something like this could happen.

I've embedded an iframe on my website of a folder. There is a green banner that says "Login to box" that won't close even after clicking the "x". Can this be fixed?

Hello,  My box currently has approximately 9GB occupied. However, the box drive displays a message stating that there is not enough space, indicating that 12.4GB is occupied.  I have already deleted the trash files, but that did not solve the issue.  I don't know how to fix this. Best regards  

Hi, we had a user deleted off box and a folder was deleted with it. Can we recover that folder and all of its contents? Thank you!

I want to add the domain, proton.me. This domain is for webmail so there is no way to enter TXT records as it is not hosted by me. How do I add domains like this? I need to update my Box account email to use my proton.me account.

Hello,   I accidentally clicked on Deleted all in the Trash box instead of Restore. is there any possibility on getting those two documents back. I just deleted 5 minutes ago.

Hello, I am currently unable to save edits made to PDF documents to Box using Adobe Acrobat on my main work computer(a thinkpad Lenovo windows 11). I am able to open the pdf in the PDF reader (my default app for opening PDFs is set to Adobe Acrobat on my computer), but when I click save, a pop-up comes up asking me where on my computer I want to save the file, rather than saving back to Box. This issue occurs when using both Microsoft edge and google chrome, and I am using anew computer and updated version of the software. If I log in to Box on a different computer, I am able to save PDFs back to Box normally, also using Adobe Acrobat. This is a fairly new computer. My default application had been set to microsoft edge when I got the computer, and although the pdfs were opening in a browser format, they were working, including auto-populating fields. The problem with saving PDFs started when I downloaded Adobe Acrobat and set Adobe Acrobat as my default document reader setting. I have

When I invite someone, either internal or external, I receive an email that the person has accepted the invitation. There is no way the person saw the invite that quickly. Why does this happen? The invite should not be automatically accepted and should need the recipient to accept it first.

We have a running issue with upload errors on a single file.   We try to delete it on box drive and it continues to reappear.  If we go into box directly we can not see the problem folder but no matter how many times we try to delete it it reappears on box drive and the upload error appears every time we connect to the internet.