Support Forum

I made a similar request the othe day, butthe company field in my account is left blank. if you enter any of the entries from the top level of the BOX, the company logo will appear. <personal information-redacted>

i have an active verification through techsoup. I already have a box account. Can I get an upgrade through techsoup or do I need to create a new admin account with a different email?

I am considering purchasing a Box plan and would like to consult with you about which option would best suit our needs. Currently, we are using the Individual plan and sharing a folder with 9 people.In the future, we are planning to use it with about 20 people, and we understand that a paid plan would be required for this. First, regarding the Personal Pro and Business Starter plans intended for individuals or small teams — is it possible to share folders with multiple users under these plans? If so, what is the maximum number of users allowed? Next, regarding business plans — is my understanding correct that with the Business plan, when sharing with multiple users, each user must have a paid account (i.e., there is no concept of guest accounts)?There is a note under the “external collaborators” section stating “paid accounts only,” and I would like to confirm if my understanding is correct. Regarding the “paid account” mentioned above — does this include all paid plans, such as P

I work for mitie and unable to log in with my mitie log in

  Hey Team, While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue? P.S.: I posted the same issue (old post) a week ago and was told that the situation should be automatically fixed in 24 hours.  It has been five days since then but the situation has not be fixed.  Also, adding more comment to the old post does not seem to get the support team's attention.  Hence, I am reposting the issue as a new post.

プランを解除したのに引き落とされています。どうしたらいいのでしょう？

Whenever I have either a Mac update or even a Microsoft update, The Box Location either is missing on my locations side bar OR the box no longer synchs and is up to date with the office staff.  It is delayed from the day prior to the update. What I have to do now to synch the box application is to uninstall and reinstall box on my computer after clearing all cache and doing a restart. I read other posts from 2 years ago but there were no suggestions or reasons for the issue posted.  Any help would be great.  

It says that we have reached our limit, but isn't our plan supposed to have no storage limit? Can you please help us check what is going on with our account's folder limit? If we did reach our limit, please let us know what the limit is and if we can purchase more storage, what the cost would be.

別のユーザーにコラボレーション招待のメールが届きません。 ユーザーを新規に追加もしましたが、確認のメールが届かずログインできません。 再送もしてみましたがメールは届きませんでした。 最初の招待時、対象のメールアドレスは未開通の状態であったため、配信不能のメールが届きました。 その後、メールアドレスが開通したので再度、コラボレーション招待を登録しましたがダメでした。 確認した結果「メールが抑制リストの対象になっている」の対象になっている可能性があり連絡しました。 参考にしたページでは、抑制リストは管理コンソールで確認とのことですが、管理コンソールを扱える方が誰か不明のため、そちらで、抑制リストに登録されているか確認していただけないでしょうか。 （参考リンク）メール通知の問題に関するトラブルシューティング – Box Support 下記の内容は問題無しですが、解消できませんでした。・迷惑メール/ジャンクメール・ファイアウォール、コンテンツフィルタ、またはメールセキュリティポリシー・入力されたメールアドレスが誤っている・メールのスキャンに関する問題   Another user is not receiving a collaboration invitation email. I added a new user, but I didn't receive a confirmation email and can't log in. I tried resending it, but the email didn't arrive. When I first invited them, the email address they sent me was not open, so I received an undeliverable email. After that, the email address was open, so I tried to register the collaboration invitation again, but it didn't work. After checking, I contacted them because I thought it might be on the "email suppression list.

I have deleted GB of files but storage still sayd using 10 of 10GB. Can this be fixed?

Invitations could not be sent to the following people because collaboration is restricted to their enterprise's collaboration allowed list:  What does this mean? I just want to share, not collaborate, with an outside party. This software is not working for us.  May need to cancel subscription

I received an emailed file in my box folder and it contained both the file (pdf) and a copy of the sender's logo (jpg) from their signature as a separate file. Is there a way to filter or block images in the body of an email from being loaded?

Hello, You previously closed my post without providing support. We have a shared folder in box account that is now missing all files and folders and is completely blank. Nothing was deleted. We had multiple users on the box account and they have checked and see the same thing - everything gone. We did not receive any kind of communication regarding account cancellation or anything of this nature. Could someone please let me know what has happened. In your previous answer where you closed the inquiry, you said the owner of the shared folder needed to give us access. However, the owner of the shared folder opened their box account and also is seeing everything missing, so the issue is not resolved. Thank you.

Hey Team, While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue? P.S.: I am posting this issue for a second time because, after clicking Submit, I neither got an acknowledgement that my post was received nor was able to find my post on the support forum.  Something to be consider.

What is the timing on the ARM integration? It seems that this should not be an overly complex fix and a priority given that many Windows systems like my new one are now using that processor. If this isn't resolved soon I would imagine customers like myself will need to shift to another file management system that does work with ARM

Hi!Is it possible to use Box Shuttle to transfer files FROM Box to Azure Blob Storage?thanks.

Hello, My box account is now missing all files and folders and is completely blank. Nothing was deleted. We had multiple users on the box account and they have checked and see the same thing - everything gone. We did not receive any kind of communication regarding account cancellation or anything of this nature. Could someone please let me know what has happened. Thanks 

How to access a account of a former employee as the account holder when MFA is enabled and a password cannot be reset? 

会社用でBOXの登録を新規で行った際にメールアドレスを間違えて登録してしまった為、確認メールが届かずに対応ができません。  

Hi - I switched my 2FA to my cell number, but one of my business partners needs a different 2FA.  I'm trying to switch back, but am getting an error message stating that I am already set up.  When I enter the code, the system states that my code is invalid. Please help!

Recently I got a new computer and started using Box Sync on it and an older device but suddenly starting yesterday Box Sync can no longer sync any file, and will spit out the Quota Exceeded error even if the file size is far below the threshold and my total memory for my Box account is now at 3 GB (even though online it still says 10.4 GB) I noticed a few other folks have had the same issue upon using a new device with their account. Anyway you can help me out? Thanks!

Dear Team, I am unable to upload any documents, create any folders and Grant access to others. For all these three I am getting issue. Kindly help

Please note this forum will no longer be accessble after May 05th 2025. Please ask your questions here: https://community.box.com/support-forum-11        

I'm trying to add user to our business account but getting error message using the business email address.  The user had an old account but it not active.  How do I address this issue.

boxアクセス→アカウントログイン成功→二段階認証でコードがわからない為ログインができません。二段階認証の解除をお願いできますでしょうか？ 補足：・対象者はログインができずフォーラムに投稿できない為、私が代理で投稿しています。 ------------------------------- When accessing Box → Account login successful → Unable to login because I don't know the two-factor authentication code. Would it be possible to disable the two-factor authentication? Note: ・I am posting on behalf of the affected user who cannot post to the forum because they cannot log in.