Hi,
My company's media assets are missing and I'm hoping to get those recovered.
They were not deleted by me or by anyone on my team. These are critical files and I really would like to speak to someone about this matter as soon as possible.
Thanks,
Trish
I need these files back immediately and I would like to know if they can be restored. We've lost years of data.
Hi there,
Welcome to the Box Community!
From what I can see on my end, it looks like this is collaborated folder. I would suggest to directly contact the owner and have this check. You may also check this article on how to manage trash: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash
Thanks!
The owner of the Box account is no longer at the company. Could you please help us?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.