Support Forum

My box drive has zero files, yet it reports 1.7 gb is being used. No elements in tash. How can I contact someone to fix this? Thank you.

Hello team, I am using BoxSDK for python. There I am using JWT authentication. I have created an app on Developer account for testing which uses authentication as OAuth 2.0 with JSON Web Tokens (Server Authentication). After creating this TestApp in developer account I am using it in some APIs to do some basic operations in Box. I also got an Service Account ID. related to my test app.  All good till here.  But I am facing issue when I am uploading a folder in my box account through browser and then try accessing that folder contents via Box API, its not accessible. The same is accessible when I am adding the service account ID as a collaborator in that folder. So I want to know if there is any option using which I dont need to do the above part i.e. adding service account ID as a collaborator in every folder that I want to access through API. Please suggest. Is this behavior only for test account? If I take Enterprise edition of Box, will this issue be solved? I need that whatever fol

Link to recording in box is not accessible.  Please advise

Hi, I keep getting the message  'We’re sorry, the preview didn’t load. Please refresh the page'. I deleted all of my cache and it still does not work. I am using Microsoft edge,   thanks 

I created a Box account to access my course content I am a non-IBM person and created an account under [personal information--redacted] Now, I could not access the content I intended to refer to. I want to seriously understand why I can't access the link below https://ibm.ent.box.com/notes/1118036724744

This shared file or folder link has been removed or is unavailable to you. Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help.

My friend changed phones, so I can't use the two-factor authentication app. I can't log in, so I can't issue a ticket. How do my friends log in?I want my friend to tell me what to do and the URL of the inquiry

Hi, I`m trying to access to this folder General Electric | Powered by Box, i should have the required permit but it says "This shared file or folder link has been removed or is unavailable to you."  

I deleted my all files in box dive, but the storage count is 4.2GB use. Please fix it, thank you .

"Box Drive internal process terminated unexpectedly. Please send us the log. We will help you troubleshoot the problem. If the problem persists, please contact Box Support for troubleshooting." The alert like above is frequently appeared. How can I fix it ?

When direct link is used to download files from box. Following is provided as response:We are not currently able to process your request; please try again in few minutes.<br /> If you continue having isues, please submit a request at <a href="https://support.box.com">https://support.box.com</a> for support.

Hi Box, my free storage space is incorrect after deleting files can you check and fix please. thank you !!   Diana

The installation is not working. A few seconds after 60% of the installation is complete, they return to their original state. It is then automatically shut down. This is not installed.

Hello I am already associated with a Box account under the email address [personal information--redacted] .   We have some files in that account that we do not want other team members to access due to sensitive information.    I was hoping to add a new account specifically for my sales team and place it on a different credit card.    When I attempted to do so, it said "email already taken"   Please advise.  Thank you 

How do I get files that were removed and deleted from trash restored? I am within 2 days from the time they were removed.

I have a free personal Box account (even though Box requires me to put in a company name). I cannot find instructions on how to change my personal email address. All the instructions say I have to contact an administrator at my company, but this is a personal account that I set up. My work doesn't even use Box. How do I change my email address on my account?

advised that Box did not update when installing OS update;  I've sent logs and was redirected to the community forum to create a support case.  What happens next, as I don't seem to have created anything!!

Hi, I want to integrate box with my web app to use box in my web application, how can i do that?

Been sent a folder invite multiple times. When I click on the accept invite button it opens a new Box tab but I can't access the folder. Theres no error. The folder just doesn't show up. 

I used to open the Box app, then my Android’s File app and copy or move files on my phone to Box storage. With a new Google Pixel 7 phone, I can t figure out how to this - anyone able to offer some steps to do this?

I received a folder invite as a collaborator.However, even if I accept, the error "Oops! There was an error. Please try again later." is displayed and I cannot participate.What should I do?

The owner folder of have shared two link with me and I am getting the same error message: Oops! We can't seem to find the page you're looking for. I have received the same error despite several attempts. My email address is correct and the sender has verified it. The sender also sent a picture of the files shared but as the recipient I am unable to access them. NEED HELP ASAP!

The default e-mail address registered in BOX is the e-mail address of the predecessor. Even if I contact support, it will be sent to an unused email address, so could you tell me the BOX support email address that I can contact?

When you open certain file types it's common for the software to generate a lock file (not the same as Box's own file locking feature) to keep others out of the file while it is open. In LibreOffice this file takes the form of ".~lock.FileName.ext#." When I open those files on my home machine in a folder that syncs to Box, the lock file syncs and you can see it in Box on the browser. However, you cannot see it in the Box Drive desktop client, even though all the other files appear correctly. If I open the same file from Box Drive for windows desktop, the reverse is true: the lock file appears in the desktop Drive folder but not in the browser or on my home machine. Just wondering why this is, and if there's a way to fix. Thanks. screenshots below show from right to left the home (source) folder, the Box Drive desktop folder, and the folder as shown in the browser.