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Question

Says storage is full, but it's not.

  • May 27, 2025
  • 1 reply
  • 14 views

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I just deleted over 80Gb of files, but I still get the message "your account is out of space."  And, after seeing my data amount of 98Gb, then deleting another 15GB, I still see 98Gb?  Seriously?

This is laughable.

Fix this.

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to help! 

We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage. 

Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting!