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Question

Quota Fix

  • May 27, 2025
  • 2 replies
  • 65 views
C
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The used quota showing in my account seems much higher than expected.

I think my account may be affected by this known issue.  Please can you check.

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    2 replies

    C
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    Hi there, 

    Welcome to Box Community and I'm here to help!

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

    C
    Forum|alt.badge.img

    I think this has happened to me too - are you able to investigate on my account:

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    I seem to have about 5-10Gb of files but my quota of 50Gb is full for some reason!

    Thanks...

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