Hy there i can see your post and i must say

1. 
   

   Check for Error Messages: When the crash occurs, does it display any error messages or codes? Look for any error messages or crash logs that might provide clues about the cause of the crash.

   
   


2. 
   

   Reproduce the Issue: Try to reproduce the crash consistently by following a specific set of steps. This will help in isolating the problem and identifying patterns.

   
   


3. 
   

   Review the Code: If you have access to the source code, review the relevant parts of the application that handle user input. Look for potential bugs, memory access issues, or unhandled exceptions related to input handling.

   
   


4. 
   

   Check Dependencies: Ensure that all the required dependencies and libraries are installed correctly and up to date.

   
   

Thanks and regards

TracySchmidt

Hi Howard, 

Welcome to Box Community and I'm here to assist! 

Looks like you've already worked with our Cancellation team regarding your query. 

Let us know in this forum if you have clarifications. 

Thanks for posting!