Skip to main content
Question

Update Admin email

  • May 27, 2025
  • 2 replies
  • 82 views
C
Forum|alt.badge.img

Hello team

I need to update my Admin email. As my membership level does not provide access to chat support, can you help me get the process started?

    2 replies

    C
    Forum|alt.badge.img

    Hi Jeff, 

    Welcome to Box Community!

    The steps for adding or modifying your email address are as follows:

    1. Login to box.com
    2. Go to Account settings (click the profile pic or initials located on the upper right corner)
    3. Account 
    4. Login and Email Addresses
    5. Link Personal Email > enter the new email 
    6. Confirm the email
    7. Go back to account settings and make the secondary email as primary and remove the original email.

    I hope this answers your question. Thank you for posting!

    C
    Forum|alt.badge.img

    Hi Ann

    Thank you for the feedback. I have followed your instructions and have now successfully changed my primary email. Many thanks!!!  Interesting enough your instructions differ from the other posts here where a ticket was opened from your side to assist with the change. Maybe i missed this info in the FAQ?? If I did apologies. If not. it would be useful there so we needn't bother your team with support tickets. 

    Terms of ServiceAccessibility statement